HP Designjet Z6100 Error Code List

System Error: 01.0:03

Problem Description: Error impact I2C channel.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 01.0:10

Problem Description: Problem with the Sausalito PCI PCA.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Sausalito PCI PCA.

3. If the System Error continues, replace the Main PCA.

System Error: 01.1:10

Problem Description: Problem with the PrintMech PCA.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. NOTE: Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.

2. Check that the cables between the PrintMech PCA and the Sausalito PCI PCA are not damaged and are correctly connected.

3. Replace the PrintMech PCA.

4. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 01.2:10

Problem Description: ISS PCA problem.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Ink Supply Tubes and Trailing Cable.

System Error: 02.1:10

Problem Description: Problem with the Carriage PCA.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Trailing Cable is not damaged.

3. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA.

4. Replace the Carriage PCA.

5. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 03:10

Problem Description: Problem Description: Problem with the Power Supply Unit.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Electronics Modules Test (.) to troubleshoot the problem further.

3. If the System Error continues, replace the Power Supply Unit.

System Error: 05.1:10

Problem Description: CPU Fan is stopped or burnt.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the CPU Fan.

3. If the System Error continues, replace the Main PCA.

System Error: 05.3:10

Problem Description: Main memory size failure.

Corrective action: Try the following:

1. Check that at least 256 megabytes of memory is installed in the Printer.

2. Check that the Memory Module is installed correctly.

3. Try installing the Memory Module in the other Memory slot and check if the System Error appears.

4. If the System Error reappears, replace the Memory Module.

5. If the System Error does NOT reappear, then the original slot could be faulty. In this case, replace the Main PCA.

System Error: 06:03

Problem Description: NVM file has bad CRC.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Hard Disk Drive.

System Error: 06:10

Problem Description: Main NVM failure - not detected, read/write failed or readback error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Hard Disk Drive.

System Error: 07:10

Problem Description: Aerosol Fan driver burnt.

Corrective action: Try the following:

1. Replace the Interconnect PCA.

2. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 08:11

Problem Description: Problem with the Front Panel.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Front Panel cable is not damaged and is correctly connected to the Front Panel and to the Interconnect PCA.

3. Check that the Memory Module is installed correctly.

4. Check that the cables between the Interconnect PCA and the Main PCA are not damaged and are correctly connected.

5. Check that the cables between the Hard Disk Drive and the Power Supply Unit and the Main PCA are not damaged and are correctly connected.

6. Check that the cable between the Power Supply Unit and the Main PCA is not damaged and is correctly connected.

7. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

8. Replace the Main PCA.

9. Replace the Hard Disk Drive.

10. Replace the Memory Module.

11. Replace the Interconnect PCA.

12. If the System Error continues, replace the Front Panel.

System Error: 11:10

Problem Description: Trailing Cable does not seem to be connected.

Corrective action: Try the following:

1. Check that the Trailing Cable is not damaged.

2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA.

3. Replace the Sausalito PCI PCA.

4. Replace the Ink Supply Tubes and Trailing Cable.

5. Replace the Carriage PCA.

System Error: 21:03

Problem Description: Service Station servo shutdown.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Service Station.

3. Replace the PrintMech PCA.

4. Replace the Interconnect PCA.

System Error: 21:10

Problem Description: FAIL starting Servicing Services.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 21:10

Problem Description: Problem Description: Service Station motor fault detected.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 21:10

Problem Description: FAIL capping Service Station.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 21:13

Problem Description: Problem with the Service Station.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 23:10

Problem Description: Problem with pressurization.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the APS Assembly.

4. Replace the PrintMech PCA.

5. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 24:03

Problem Description: Ink Setup failure (Ink Supply Tubes purge failed).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Try purging the Ink Supply Tubes again once the Printer has been rebooted.

3. Install new Ink Cartridges in to the Printer and try purging the Printer again.

System Error: 24:10

Problem Description: Ink Cartridge broken bag detected (tubes unusable).

Corrective action: Try the following:

1. Remove the Ink Cartridges and check for ink leakage in the ISS area.

2. Perform the “Bag Broken Recovery” Diagnostic (.) to further troubleshoot the error code.

System Error: 26.0:01

Problem Description: Bad contact detected in ISS slot 0 floater.

Corrective action: Try the following:

1. Remove the Magenta Ink Cartridge and reinstall it in to the Printer.

2. Replace the Magenta Ink Cartridge.

3. Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Magenta Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.1:01

Problem Description: Bad contact detected in ISS slot 1 floater.

Corrective action: Try the following:

1. Remove the Light Magenta Ink Cartridge and reinstall it in to the Printer.

2. Replace the Light Magenta Ink Cartridge.

3. Check that the ISS to Cartridge cable (Light Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Light Magenta Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.2:01

Problem Description: Bad contact detected in ISS slot 2 floater.

Corrective action: Try the following:

1. Remove the Photo Black Ink Cartridge and reinstall it in to the Printer.

2. Replace the Photo Black Ink Cartridge.

3. Check that the ISS to Cartridge cable (Photo Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Photo Black Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.3:01

Problem Description: Bad contact detected in ISS slot 3 floater.

Corrective action: Try the following:

1. Remove the Matte Black Ink Cartridge and reinstall it in to the Printer.

2. Replace the Matte Black Ink Cartridge.

3. Check that the ISS to Cartridge cable (Matte Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Matte Black Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.4:01

Problem Description: Bad contact detected in ISS slot 4 floater.

Corrective action: Try the following:

1. Remove the Yellow Ink Cartridge and reinstall it in to the Printer.

2. Replace the Yellow Ink Cartridge.

3. Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Yellow Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.4:01

Problem Description: Bad contact detected in ISS slot 5 floater.

Corrective action: Try the following:

1. Remove the Light Cyan Ink Cartridge and reinstall it in to the Printer.

2. Replace the Light Cyan Ink Cartridge.

3. Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.4:01

Problem Description: Bad contact detected in ISS slot 6 floater.

Corrective action: Try the following:

1. Remove the Light Gray Ink Cartridge and reinstall it in to the Printer.

2. Replace the Light Gray Ink Cartridge.

3. Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Light Gray Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.7:01

Problem Description: Bad contact detected in ISS slot 7 floater.

Corrective action: Try the following:

1. Remove the Cyan Ink Cartridge and reinstall it in to the Printer.

2. Replace the Cyan Ink Cartridge.

3. Check that the ISS to Cartridge cable (Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Cyan Ink Cartridge).

5. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26:14

Problem Description: A wrong Ink Cartridge has been detected.

Corrective action: Try the following:

1. Remove the Ink Cartridges and check that they are the correct ones for this Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Replace the Ink Cartridges.

System Error: 27:03

Problem Description: An error has occurred in Printhead detection.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Remove the Printheads from the Carriage and reinsert them.

3. Replace the Printheads.

4. Replace the Carriage Flex Cables.

System Error: 27:14

Problem Description: A wrong Printhead has been detected.

Corrective action: Try the following:

1. Remove the Printheads and check that they are the correct ones for this Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Replace the Printheads.

System Error: 32:01:1

Problem Description: At least one of the Take-up reel optical sensors has been blocked for more than 3s. (The wound distance is more than 2m).

Corrective action: Try the following:

1. Check the paper is attached to the TUR spindle.

2. Check there is no obstacle between the Take-up reel optical sensors.

3. Check the TUR switch is in the correct position.

4. If needed, use the TUR arrow keys to wind paper before resume printing.

5. To resume printing, press OK.

System Error: 32.01:2

Problem Description: At least one of the Take-up reel optical sensors has been blocked for more than 3s. (The wound distance is more than 2m).

Corrective action: Try the following:

1. Check there is no obstacle between the Take-up reel optical sensors.

2. Check the paper is attached to the TUR spindle.

3. Check the TUR switch is in the correct position.

4. If needed, use the TUR arrow keys to wind paper before resume printing.

5. To resume printing, press OK.

System Error: 32:01

Problem Description: TUR Disconnected.

Corrective action: Try the following:

1. If you want to keep using the Take-up reel, you must turn off the printer and check all Take- up reel cables are connected again (Sensors cables, printer cable).

2. If not, you might need to manually unload the paper from the Take-up reel. Remember to cut the paper before (either manually or by pressing the “Form Feed And Cut” button).

System Error: 41:03

Problem Description: Electrical current limit in paper motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

3. Replace the Media-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 41:10

Problem Description: Electrical fault in paper motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Media-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Media-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 42:03

Problem Description: Electrical current limit in carriage motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media blocking the Carriage Assembly, then clear the obstruction.

3. Replace the Scan-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 42:10

Problem Description: Electrical fault in carriage motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Scan-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 42:10

Problem Description: FAIL Starting Scan Axis.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Scan-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 42:10

Problem Description: FAIL Homing Scan Axis.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Scan-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 43:10

Problem Description: Vacuum Fan Stopped.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Vacuum Fan cables are not damaged and are correctly connected to the Interconnect PCA.

3. Also check that the cables between the Interconnect PCA and the PrintMech PCA are not damaged and are correctly connected.

4. Replace the Vacuum Fan.

5. If the System Error continues, replace the PrintMech PCA.

System Error: 44:10

Problem Description: Problem with the Aerosol Fan.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA.

3. Replace the Aerosol Fan.

4. If the System Error continues, replace the Interconnect PCA.

System Error: 44:11

Problem Description: Problem Description: Aerosol Fan not connected.

Corrective action: Try the following:

1. Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Aerosol Fan.

System Error: 46:03

Problem Description: Primer servo shutdown.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Primer Assembly.

3. Replace the PrintMech PCA.

4. Replace the Interconnect PCA.

System Error: 46:10

Problem Description: Electrical fault in primer motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Primer Assembly.

3. Replace the PrintMech PCA.

4. Replace the Interconnect PCA.

System Error: 46:13

Problem Description: Primer test distance failed.

Corrective action: Try the following:

1. Check that the Primer Arm is not damaged and there are no obstacles in its way.

2. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

3. Replace the Primer Assembly.

System Error: 50:01

Problem Description: OMAS Navigation failure.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Clean the OMAS window (CREF to procedure in Chap 9)

3. Replace the OMAS Module.

System Error: 50:03

Problem Description: FW error in DSP or Engine code.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the correct type of Main PCA is installed, Designjet Z6100 NOT Designjet 4x00.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50.1:10

Problem Description: Error with the media advance Sensor component or with the cable between sensor and controller.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50:11

Problem Description: Navigation problems, may be due to a mis-positioned sensor, DOF or skew issue.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50:14

Problem Description: FW version mismatch between the controller fw and the version of the file in the Engine disk.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Replace the OMAS Controller Card.

System Error: 50:17

Problem Description: Advisory fw error in DSP or Engine code of the media advance sensor component.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50.2:10

Problem Description: Problem Description: Error with the media advance sensor controller board.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

4. Replace the OMAS Controller Card.

System Error: 51:10

Problem Description: Window sensor detects cover opened.

Corrective action: Try the following:

1. Check that the Window Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Window Sensor.

System Error: 51:10

Problem Description: Window sensor detects cover closed.

Corrective action: Try the following:

1. Check that the Window Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Window Sensor.

System Error: 51.1:10

Problem Description: Service Station Door sensor detects right door opened.

Corrective action: Try the following:

1. Check that the Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Maintenance Cartridge Door Sensor.

System Error: 51.1:10

Problem Description: Service Station Door sensor detects right door closed.

Corrective action: Try the following:

1. Check that the Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Maintenance Cartridge Door Sensor.

System Error: 52:01

Problem Description: Drop Detector fiber detected.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Drop Detector.

System Error: 52:10

Problem Description: Drop Detector switch On/Off failure.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable.

3. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA.

4. Replace the Drop Detector.

5. Replace the Sausalito PCI PCA.

6. If the System Error continues, replace the Interconnect PCA.

System Error: 53:10

Problem Description: Media sensor detects no media loaded.

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Sensor.

System Error: 53:10

Problem Description: Media sensor detects media loaded.

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Sensor.

System Error: 54:10

Problem Description: Pinch Lever sensor detects Pinchwheel raised.

Corrective action: Try the following:

1. Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Lever Sensor.

System Error: 54:10

Problem Description: Problem Description: Pinch Lever sensor detects Pinchwheel lowered.

Corrective action: Try the following:

1. Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Lever Sensor.

System Error: 55:10

Problem Description: Problem with the Line Sensor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Line Sensor.

3. If the System Error continues, replace the Carriage PCA.

System Error: 56:01

Problem Description: The index sensor readings are unstable after some retries.

Corrective action: Try the following:

1. Perform Paper drive diagnostics

2. Replace Media drive encoder reader.

System Error: 56:01

Problem Description: The index sensor changes value after latching the value!

Corrective action: Try the following:

1. Perform Paper drive diagnostics

2. Replace Media drive encoder reader.

System Error: 56:10

Problem Description: Analog Encoder calibration failed.

Corrective action:

Replace the Encoder Disc and Sensor.

System Error: 58:10

Problem Description: Color Sensor Failure.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Perform the Color Sensor Diagnostic test.

4. If the Color Sensor Shutter opens and closes, then replace Color Sensor Assembly.

5. If the color sensor Shutter is not activated, then replace the Line Sensor Assembly.

6. If the System Error continues, replace the Carriage PCA.

System Error: 58:11

Problem Description: FAIL starting Color Sensor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Perform the Color Sensor Diagnostic test.

4. If the Color Sensor Shutter opens and closes, then replace Color Sensor Assembly.

5. If the color sensor Shutter is not activated, then replace the Line Sensor Assembly.

6. If the System Error continues, replace the Carriage PCA.

System Error: 58:11

Problem Description: FAIL starting Color Sensing Services.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Perform the Color Sensor Diagnostic test.

4. If the Color Sensor Shutter opens and closes, then replace Color Sensor Assembly.

5. If the color sensor Shutter is not activated, then replace the Line Sensor Assembly.

6. If the System Error continues, replace the Carriage PCA.

System Error: 61:01

Problem Description: The file format is incorrect and the Printer cannot process the job.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the graphic language setting of the Printer (Refer to the User’s Guide).

3. Resend the file to the Printer.

4. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 61:04.1

Problem Description: The Postscript fonts are missing. Upgrading the Firmware will re-install the fonts.

Corrective action:

Perform a full firmware upgrade that includes package ’B’.

System Error: 61:08.1

Problem Description: The file cannot be printed because it is password protected.

Corrective action:

Resend the file without password protection.

System Error: 63:04

Problem Description: Input/Output problem through the Network Card.

Corrective action: Try the following:

1. Check that the Network cable is correctly connected to the Network Card.

2. If a Gigabit Ethernet Card is being used, make sure it is correctly installed. If necessary, replace the Gigabit Ethernet Card.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Main PCA.

System Error: 64:04

Problem Description: Input/Output problem through the USB Card.

Corrective action: Try the following:

1. Check that the USB cable is correctly connected to the Printer.

2. Check that the USB Card is correctly installed.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. Replace the USB card.

System Error: 65:04

Problem Description: Input/Output problem through an unknown port.

Corrective action: Try the following:

1. Check that the unknown port cable is correctly connected to the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 66:08

Problem Description: Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.

Corrective action: Try the following:

1. Resend the file to be printed on the current paper type.

2. Change the paper type to the type that was loaded when the file was originally sent.

System Error: 71:03

Problem Description: Out of memory failure.

Corrective action:

It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

System Error: 71:19

Problem Description: Different S/N found in Main and Backup NVM.

Corrective action:

Perform the “Error 71:19 Recovery” Service Utility (refer to Chapter 4).

System Error: 72:04

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 73:03

Problem Description: Carriage encoder reading error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Perform the “Scan-Axis” Diagnostic (.) to further troubleshoot the error code.

4. If the System Error continues, perform the “Media Drive” Diagnostic (.) to further troubleshoot the error code.

System Error: 74:01

Problem Description: Problem Description: Error uploading firmware update file.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Resend the firmware update file to the Printer.

System Error: 74:04

Problem Description: Old vacuum fan, upgrade the firmware.

Corrective action:

Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 76:03

Problem Description: Disk out of space.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Resend the file to the Printer.

3. If the System Error continues, it is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

System Error: 77:04

Problem Description: Embedded Web Server internal software error.

Corrective action: Try the following:

1. Try the following:

2. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 78.1:04

Problem Description: Media Settings area missing in media settings file.

Corrective action:

Resend the file.

System Error: 79:03

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 79:04

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 81:01

Problem Description: Paper servo shutdown.

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the “Media Drive” Diagnostic (.) to further troubleshoot the error code.

3. If the System Error continues, replace the Media-Axis Motor.

System Error: 81:03

Problem Description: It was impossible to correctly stop the servo before setting the encoder position.

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the “Media Drive” Diagnostic (.) to further troubleshoot the error code.

3. If the System Error continues, replace the Media-Axis Motor.

System Error: 85:03

Problem Description: Problem finding the Drive Roller zero.

Corrective action:

Perform the “Media Drive” Diagnostic (.) to further troubleshoot the error code.

System Error: 86:01

Problem Description: Carriage servo shutdown.

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Check that the Carriage Stopper is correctly installed (Refer to Carriage Disassembly Instructions, step <cross reference>22.).

3. Perform the “Scan-Axis” Diagnostic (.) to further troubleshoot the error code.

4. If the System Error continues, replace the Scan-Axis Motor.

System Error: 86:11

Problem Description: Scan-Axis length too short.

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Replace the Encoder Strip and Encoder Sensor.

System Error: 87:01

Problem Description: Clean the encoder strip

Corrective action: Try the following:

1. Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter (Setup > Resets > Encoder cleaning) See the instructions provided in the User Maintenance Kit (P/N: Q6651-60276).

2. Replace the Encoder Strip and Encoder Sensor.

System Error: 91:02

Problem Description: The HP Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error, and without being recovered/cleaned. NOTE: This operation has to be carried out by the user. It is fully documented in the User Maintenance Kit. If the User Maintenance Kit is not available the customer must purchase another kit (Q6715A).

Corrective action:

Advise the customer that the next time they want to replace a Printheads they should make sure that at least a Printhead Recovery is performed.

System Error: 93:11

Problem Description: Unable to pressurize the IDS.

Corrective action: Try the following:

1. Remove ALL the Ink Cartridges and reinstall them one by one.

2. Replace the Ink Cartridges.

3. Replace the APS Assembly.

4. If the System Error continues, replace the Scan-Axis Motor.

System Error: 93:11

Problem Description: Unable to pressurize the IDS.

Corrective action: Try the following:

1. Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer.

2. Replace the Ink Cartridges.

3. Replace the APS Assembly.

4. If the System Error continues, replace the Ink Supply Tubes and Trailing Cable.

System Error: 94:08

Problem Description: Color Calibration failed.

Corrective action: Try the following:

1. Perform Color Sensor Test

2. Replace Color Sensor.

3. Replace Carriage PCA.

System Error: 98:02 (this error code will be logged in the system but will not actually appear on the Front Panel)

Problem Description: Switching to lower performance due to Printhead quality.

Corrective action:

Perform Printhead alignment. Ink Supplies 3