HP Designjet Z6200, Z6600, Z6800 Error Code List

System Error: 01.0:10

Problem Description: Main PCA hardware failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Main PCA.

System Error: 01.1:10

Problem Description: PrintMech PCA hardware failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the PrintMech PCA.

System Error: 01.2:10

Problem Description: ISS Top PCA communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.

System Error: 01.3:10

Problem Description: ISS Bottom PCA communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.

System Error: 02.1:10

Problem Description: Carriage PCA communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Trailing Cable is not damaged.

3. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA.

4. Replace the Carriage PCA.

System Error: 03:10

Problem Description: Power distribution failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the Power Supply Unit's blue LED is on, replace the PrintMech PCA. If not, replace the Power Supply Unit.

System Error: 05:10

Problem Description: Formatter communication failure with ISS

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Formatter to PrintMech PCA cable is correctly connected.

3. If the system error persists, replace the Formatter.

4. If the system error persists and your printer is a Rev. B, replace the Formatter. and the Hard Disk Drive (HDD).

System Error: 05.1:10

Problem Description: Formatter CPU fan stopped or burnt

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the system error persists, replace the Formatter.

3. If the system error persists and your printer is a Rev. B, replace the Formatter. and the Hard Disk Drive (HDD).

System Error: 06:03

Problem Description: Main NVM communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the System Error continues, replace the Hard Disk Drive.

3. If the system error persists and your printer is a Rev. B, replace the Formatter. and the Hard Disk Drive (HDD).

System Error: 06:10

Problem Description: Main NVM communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the System Error continues, replace the Hard Disk Drive.

3. If the system error persists and your printer is a Rev. B, replace the Formatter. and the Hard Disk Drive (HDD).

System Error: 08:11

Problem Description: Front Panel communication failure

Corrective action:

Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

System Error: 11:10

Problem Description: Trailing Cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Trailing Cable is not damaged.

2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA.

3. Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies.

System Error: 17.0:11

Problem Description: PrintMech to Interconnect Power cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to Interconnect Power cable is not damaged.

2. Check that the PrintMech to Interconnect Power cable is correctly connected to the PrintMech PCA and the Interconnect PCA.

3. Replace the PrintMech to Interconnect Power cable (which is included in the Electronics Module Cable Kit).

System Error: 17.1:11

Problem Description: PrintMech to Interconnect Data 1 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to Interconnect Data 1 cable is not damaged.

2. Check that the PrintMech to Interconnect Data 1 cable is correctly connected to the PrintMech PCA and the Interconnect PCA.

3. Replace the PrintMech to Interconnect Data 1 cable (which is included in the Electronics Module Cable Kit).

System Error: 17.2:11

Problem Description: PrintMech to Interconnect Data 2 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to Interconnect Data 2 cable is not damaged.

2. Check that the PrintMech to Interconnect Data 2 cable is correctly connected to the PrintMech PCA and the Interconnect PCA.

3. Replace the PrintMech to Interconnect Data 2 cable (which is included in the Electronics Module Cable Kit).

System Error: 17.3:11

Problem Description: Main PCA to PrintMech Black 1 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Main PCA to PrintMech Black 1 cable is not damaged.

2. Check that the Main PCA to PrintMech Black 1 cable is correctly connected to the Main PCA and the PrintMech PCA.

3. Replace the Main PCA to PrintMech Black 1 cable (which is included in the Electronics Module Cable Kit).

System Error: 17.4:11

Problem Description: Main PCA to PrintMech Blue 2 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Main PCA to PrintMech Blue 2 cable is not damaged.

2. Check that the Main PCA to PrintMech Blue 2 cable is correctly connected to the Main PCA and the PrintMech PCA.

3. Replace the Main PCA to PrintMech Blue 2 cable (which is included in the Electronics Module Cable Kit).

System Error: 21:03

Problem Description: Service Station electrical current limit

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printer’s packaging, screws and plastic parts) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 21:13

Problem Description: Service Station jam

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printer’s packaging, screws and plastic parts) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 23:10

Problem Description: Air Pressurization System failure; unable to pressurize or depressurize tubes

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that the air tubes are properly connected and are not kinked or pinched.

4. Replace the APS Assembly.

System Error: 24:03

Problem Description: Ink Supply Tubes purge failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again.

3. If the problem persists, replace the Setup Printhead Kit.

System Error: 24:10

Problem Description: A broken bag has been detected in one of the Ink Cartridges

Corrective action: Try the following:

1. Press Down + Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies.

2. If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag.

System Error: 24:11

Problem Description: PrintMech to ISS Top cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to ISS Top cable cable is not damaged.

2. Check that the PrintMech to ISS Top cable is correctly connected to the PrintMech PCA and ISS Top PCA.

3. Replace the PrintMech to ISS Top cable (which is included in the Electronics Module Cable Kit).

System Error: 24.1:11

Problem Description: ISS Top to ISS Bottom cable does not seem to be connected

Corrective action: Try the following:

1. Check that the ISS Top to ISS Bottom cable cable is not damaged.

2. Check that the ISS Top to ISS Bottom cable is correctly connected to the ISS Top PCA and ISS Bottom PCA.

3. Replace the ISS Top to ISS Bottom cable (which is included in the Electronics Module Cable Kit).

System Error: 26.0:01

Problem Description: Bad contact detected in ISS slot 0 floater

Corrective action: Try the following:

1. Remove the Magenta Ink Cartridge (all printers) and reinstall it into the printer.

2. Replace the Magenta Ink Cartridge.

3. Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Magenta Ink Cartridge) ISS to Cartridge Cables.

System Error: 26.1:01

Problem Description: Bad contact detected in ISS slot 1 floater

Corrective action: Try the following:

1. Remove the Light Magenta (Z6200/Z6800) or Yellow (Z6600) Ink Cartridge and reinstall it into the printer.

2. Replace the Light Magenta (Z6200/Z6800) or Yellow (Z6600) Ink Cartridge.

3. Check that the ISS to Cartridge cable (Light Magenta or Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Light Magenta or Yellow Ink Cartridge) ISS to Cartridge Cables.

System Error: 26.2:01

Problem Description: Bad contact detected in ISS slot 2 floater

Corrective action: Try the following:

1. Remove the Photo Black Ink Cartridge (all printers) and reinstall it into the printer.

2. Replace the Photo Black Ink Cartridge.

3. Check that the ISS to Cartridge cable (Photo Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Photo Black Ink Cartridge) ISS to Cartridge Cables.

System Error: 26.3:01

Problem Description: Bad contact detected in ISS slot 3 floater

Corrective action: Try the following:

1. Remove the Matte Black Ink Cartridge(all printers) and reinstall it into the printer.

2. Replace the Matte Black Ink Cartridge.

3. Check that the ISS to Cartridge cable (Matte Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Matte Black Ink Cartridge) ISS to Cartridge Cables.

System Error: 26.4:01

Problem Description: Bad contact detected in ISS slot 4 floater

Corrective action: Try the following:

1. Remove the Yellow (Z6200/Z6800) or Cyan (Z6600) Ink Cartridge and reinstall it into the printer.

2. Replace the Yellow (Z6200/Z6800) or Cyan (Z6600) Ink Cartridge.

3. Check that the ISS to Cartridge cable (Yellow or Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Yellow or Cyan Ink Cartridge) ISS to Cartridge Cables.

System Error: 26.5:01

Problem Description: Bad contact detected in ISS slot 5 floater

Corrective action: Try the following:

1. Remove the Light Cyan/Cyan (Z6200/Z6800) or Light Gray (Z6600) Ink Cartridge and reinstall it into the printer.

2. Replace the Light Cyan/Cyan (Z6200/Z6800) or Light Gray (Z6600) Ink Cartridge.

3. Check that the ISS to Cartridge cable (Light Cyan/Cyan (Z6200/Z6800) or Light Gray (Z6600) Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Light Cyan/Cyan (Z6200/Z6800) or Light Gray (Z6600) Ink Cartridge)- ISS to Cartridge Cables.

System Error: 26.6:01

Problem Description: Bad contact detected in ISS slot 6 floater

Corrective action: Try the following:

1. Remove the Light Gray Ink Cartridge (Z6200/Z6800) and reinstall it into the printer.

2. Replace the Light Gray Ink Cartridge(Z6200/Z6800).

3. Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Light Gray Ink Cartridge) ISS to Cartridge Cables.

System Error: 26.7:01

Problem Description: Bad contact detected in ISS slot 7 floater

Corrective action: Try the following:

1. Remove the Red Ink Cartridge(Z6200/Z6800) and reinstall it into the printer.

2. Replace the Red Ink Cartridge(Z6200/Z6800).

3. Check that the ISS to Cartridge cable (Red Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

4. Replace the ISS to Cartridge cable (Red Ink Cartridge) ISS to Cartridge Cables.

System Error: 27.1:01

Problem Description: Calibration failed due to poor performance of the Magenta/Yellow Printhead (all printers) in slot 1

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.2:01

Problem Description: Calibration failed due to poor performance of the Magenta/Yellow Printhead (all printers) in slot 2

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.3:01

Problem Description: Calibration failed due to poor performance of the Light Cyan/Light Magenta (Z6200/Z6800) and Photo Black/Light Gray (Z6600) Printhead slot 3

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.4:01

Problem Description: Calibration failed due to poor performance of the Light Cyan/Light Magenta (Z6200/Z6800) Printhead or Photo Black/Light Gray (Z6600) in slot 4

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.5:01

Problem Description: Calibration failed due to poor performance of the Photo Black/Light Gray (Z6200/Z6800) or Matte Black/Cyan (Z6600) Printhead in slot 5

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.6:01

Problem Description: Calibration failed due to poor performance of the Photo Black/Light Gray (Z6200/Z6800) or Matte Black/Cyan (Z6600) Printhead in slot 6

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.7:01

Problem Description: Calibration failed due to poor performance of the Matte Black/Red Printhead (Z6200/Z6800) in slot

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.8:01

Problem Description: Calibration failed due to poor performance of the Matte Black/Red Printhead (Z6200/Z6800) in slot

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 28.1:01

Problem Description: Magenta/Yellow Printhead (all printers) in slot 1 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.2:01

Problem Description: Magenta/Yellow Printhead (all printers) in slot 2 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.3:01

Problem Description: Light Cyan/Light Magenta (Z6200/Z6800) and Photo/Light Gray (Z6600) Printhead in slot 3 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.4:01

Problem Description: Light Cyan/Light Magenta (Z6200/Z6800) and Photo/Light Gray (Z6600) in slot 4 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.5:01

Problem Description: Photo Black/Light Gray (Z6200/Z6800) or Matte Black/Cyan (Z6600) Printhead in slot 5 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.6:01

Problem Description: Photo Black/Light Gray (Z6200/Z6800) or Matte Black/Cyan (Z6600) Printhead in slot 6 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.7:01

Problem Description: Matte Black/Red Printhead (Z6200/Z6800) in slot 7 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.8:01

Problem Description: Matte Black/Red Printhead (Z6200/Z6800) in slot 8 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.1:02

Problem Description: Magenta/Yellow Printhead (all printers) in slot 1 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.2:02

Problem Description: Magenta/Yellow Printhead (all printers) in slot 2 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.3:02

Problem Description: Light Cyan/Light Magenta (Z6200/Z6800) and Photo/Light Gray (Z6600) Printhead in slot 3 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.4:02

Problem Description: Light Cyan/Light Magenta (Z6200/Z6800) and Photo/Light Gray (Z6600) Printhead in slot 4 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.5:02

Problem Description: Photo Black/Light Gray (Z6200/Z6800) or Matte Black/Cyan (Z6600) in slot 5 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.6:02

Problem Description: Photo Black/Light Gray (Z6200/Z6800) or Matte Black/Cyan (Z6600) in slot 6 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.7:02

Problem Description: Matte Black/Red Printhead (Z6200/Z6800) in slot 7 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.8:02

Problem Description: Matte Black/Red Printhead (Z6200/Z6800) in slot 8 nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 29:00

Problem Description: Maintenance Cartridge almost full

Corrective action:

Replace the Maintenance Cartridge.

System Error: 29:01

Problem Description: Maintenance Cartridge not inserted correctly

Corrective action: Try the following:

1. Open the Maintenance Cartridge door on the right-hand side of the printer, make sure that the maintenance cartridge is correctly seated, then close the door.

2. If the problem persists, replace the Maintenance Cartridge.

System Error: 29:02

Problem Description: Ink Absorber almost full

Corrective action:

Replace the Ink Absorber.

System Error: 32:01

Problem Description: Take-up Reel (TUR) communication failure

Corrective action: Try the following:

1. If you want to continue using the TUR, turn off the printer and check that all TUR cables are connected (sensor cables, printer cable).

2. If not, you may need to unload the paper from the TUR manually. Remember to cut the paper first (either manually or by pressing the Form Feed and Cut key).

System Error: 32:01.1

Problem Description: Take-up Reel (TUR) early paper jam

Corrective action: Try the following:

1. Check there is no obstacle between the Take-up reel optical sensors.

2. Check the paper is attached to the TUR spindle.

3. Check the TUR switch is in the correct position.

4. If needed, use the TUR arrow keys to wind paper before resume printing.

5. To resume printing, press OK.

System Error: 32:01.2

Problem Description: Take-up Reel (TUR) paper jam

Corrective action: Try the following:

1. Check that there is no interference around the TUR optical sensors.

2. Check the paper is attached to the TUR spindle.

3. Check the TUR switch is in the correct position.

4. Check there is no obstacle between the TUR optical sensors.

5. If required, use the TUR arrow keys to wind paper before resuming the print.

6. When the jam is cleared, printing is resumed. Press the OK key to clear the warning message.

System Error: 32:01.9

Problem Description: Take-up Reel (TUR) disabled because paper was removed unexpectedly

Corrective action:

Remove all paper from the printer and reinstall the TUR.

System Error: 32:02

Problem Description: Take-up Reel (TUR) not detected or disconnected while printer was off

Corrective action:

Connect the TUR to the printer and press OK to continue.

System Error: 36.0:01

Problem Description: Duplexer communication error

Corrective action: Try the following:

1. Reseat the cables between the Duplexer and the printer.

2. Uninstall and reinstall the Duplexer.

3. If the problem persists, contact the manufacturer of the Duplexer.

System Error: 36.01:01

Problem Description: Duplexer paper skew error

Corrective action: Try the following:

1. Unload the paper and try again.

2. If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.

System Error: 36.02:01

Problem Description: Duplexer paper incorrect lateral edge position

Corrective action: Try the following:

1. Unload the paper and try again.

2. If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.

System Error: 36.03:01

Problem Description: Duplexer unable to detect paper

Corrective action: Try the following:

1. Unload the paper and try again.

2. If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.

System Error: 36.1:01

Problem Description: Duplexer not ready for printing

Corrective action:

The Duplexer was in the down position when the job was submitted. It must be in the up position before printing starts.

System Error: 36.2:01

Problem Description: Duplexer internal error

Corrective action: Try the following:

1. Reseat the cables between the Duplexer and the printer.

2. Uninstall and reinstall the Duplexer.

3. If the problem persists, contact the manufacturer of the Duplexer.

System Error: 41:03

Problem Description: Paper motor electrical current limit

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

3. Replace the Media-Axis Motor.

System Error: 42:03

Problem Description: Scan-Axis motor electrical current limit

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper blocking the Carriage Assembly, then clear the obstruction.

3. Clean the Encoder Strip.

4. Replace the Scan-Axis Motor.

System Error: 43:01

Problem Description: Vacuum Fan spinning at wrong speed

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the system error persists, replace the Vacuum Fan.

System Error: 43:10

Problem Description: Vacuum Fan failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Vacuum Fan cable is not damaged and is correctly connected to the Vacuum Driver PCA and to both Vacuum Motors.

3. Check that the Interconnect to Vacuum Driver cable is not damaged and correctly connected to Vacuum Driver PCA and to the Interconnect PCA.

4. Replace the Vacuum Fan.

System Error: 43.1:10

Problem Description: Vacuum Driver PCA communication or hardware failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the system error persists, replace the Vacuum Fan.

System Error: 43:11

Problem Description: Vacuum Fan PCA cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Interconnect PCA to Vacuum Driver cable is not damaged.

2. Check that the Interconnect PCA to Vacuum Driver cable is correctly connected to the Interconnect PCA and the Vacuum Fan PCA.

3. If the problem persists, replace the Interconnect PCA to Vacuum Driver cable.

System Error: 44.1:10

Problem Description: Left Aerosol Fan stopped

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Left Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that there is no obstacle blocking the fan.

4. Replace the Left Aerosol Fan.

System Error: 44.2:10

Problem Description: Right Aerosol Fan stopped or spinning at lower speed

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that there is no obstacle blocking the fan.

4. Replace the Right Aerosol Fan.

System Error: 44.4:10

Problem Description: Right Aerosol Fan Filter blocked

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. If the system error persists, replace the Aerosol Filter.

System Error: 45:03

Problem Description: Rewinder servo shutdown

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinch Wheels (using the Media Lever) and clear the obstruction.

3. Replace the Rewinder Motor.

System Error: 46:03

Problem Description: Primer servo shutdown

Corrective action: Try the following:

1. Check that the Primer Arm is not damaged and there are no obstacles in its way.

2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

3. Replace the Primer Assembly.

System Error: 46:13

Problem Description: Primer test distance failed

Corrective action: Try the following:

1. Check that the Primer Arm is not damaged and there are no obstacles in its way.

2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

3. Replace the Primer Assembly.

System Error: 50:03

Problem Description: OMAS fatal error or disconnected

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Power Supply to OMAS Controller cable is not damaged and is correctly connected to the PSU and the OMAS Controller Card.

3. Replace the OMAS Controller Card.

System Error: 50.1:10

Problem Description: OMAS Module communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module.

4. Replace the OMAS Module Optical Media Advance Sensor (OMAS).

System Error: 50:14

Problem Description: Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Replace the OMAS Controller Card.

System Error: 50.2:10

Problem Description: OMAS Controller Card communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Replace the OMAS Controller Card.

System Error: 50.3:11

Problem Description: Main PCA to OMAS Controller cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Main PCA to OMAS Controller cable is not damaged.

2. Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.

System Error: 51:10

Problem Description: Error detected in the Window Position Sensor

Corrective action: Try the following:

1. Check that the Window Position Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Window Position Sensor.

System Error: 51.1:10

Problem Description: Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor)

Corrective action: Try the following:

1. Check that the sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Maintenance Cartridge Door Sensor.

System Error: 52:10

Problem Description: Drop Detector switch On/Off failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable.

3. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA.

4. Replace the Drop Detector.

System Error: 53:10

Problem Description: Media Sensor error

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Sensor.

System Error: 53.1:11

Problem Description: Media Sensor cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged.

2. Check that the Media Sensor cable is correctly connected to the Interconnect PCA.

System Error: 54:10

Problem Description: Media Lever Sensor error

Corrective action: Try the following:

1. Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Lever Sensor.

System Error: 55:10

Problem Description: Line Sensor communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Line Sensor.

System Error: 56:01

Problem Description: Incorrect readings from paper encoder

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Perform Paper Drive diagnostics.

3. Replace the Encoder Disc and Sensor.

System Error: 56:10

Problem Description: Paper Encoder calibration failed

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Perform Paper Drive diagnostics.

3. Replace the Encoder Disc and Sensor.

System Error: 58:01

Problem Description: Embedded PhotoSpectrometer (ESP) shutter error

Corrective action:

Execute the ESP Shutter Diagnostic Test.

System Error: 58:10

Problem Description: Embedded PhotoSpectrometer (ESP) failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the ESP is installed in the Carriage.

3. Check that the ESP is correctly installed and screwed into place.

4. Check that the ESP cable is not damaged.

5. Check that the ESP cable is correctly connected to the Carriage PCA.

6. If the system error persists, replace the ESP Embedded SpectroPhotometer (ESP).

7. Perform an ESP basic test (CLC), to ensure that the replaced part is working correctly.

System Error: 58.1:10

Problem Description: Embedded PhotoSpectrometer (ESP) Shutter Actuator failure

Corrective action: Try the following:

1. Replace the ESP Shutter Actuator Assembly.

2. Perform the ESP Shutter Diagnostic Test to ensure that there is no other problem preventing shutter operation.

3. Perform am ESP basic test (CLC) to ensure that the replaced part is working correctly.

System Error: 58.2:10

Problem Description: Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure

Corrective action: Try the following:

1. Check that the Shutter Deactivator is correctly screwed into place.

2. Replace the Left Spittoon Assembly (which contains the Shutter Deactivator).

3. Perform the ESP Shutter Diagnostic Test to ensure that there is no other problem preventing shutter operation.

4. Perform a ESP basic test (CLC) to ensure that the replaced part is working correctly.

System Error: 59.1:09

Problem Description: Two electrical parts have been replaced at the same time

Corrective action:

Replace one part at a time, and restart the printer before replacing another.

System Error: 59.2:00

Problem Description: An unsupported or reused part has been installed

Corrective action:

Install only new parts recommended by HP for this printer.

System Error: 60.1:11

Problem Description: Initialization error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord.

2. Check that the printer is properly connected in all other respects. In particular, check that the tag cable is well connected to the ISS Top PCA, and the ISS Top PCA is well connected to the PrintMech PCA.

3. Reconnect the power cord and turn on the printer.

4. If the error persists, contact HP.

System Error: 60.2:17

Problem Description: Initialization error

Corrective action:

Contact HP.

System Error: 61:01

Problem Description: The file format is incorrect and the printer cannot process the job

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check the graphic language setting of the printer (see the User’s Guide).

System Error: 61:04.1

Problem Description: The PostScript fonts are missing

Corrective action:

Perform a full firmware update.

System Error: 61:04.2

Problem Description: PostScript unknown Paper ID

Corrective action:

Perform a full firmware update.

System Error: 61:08

Problem Description: The paper type specified in the file is incorrect and the printer cannot process the job

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Change the paper type and resend the file to the printer.

System Error: 61:08.1

Problem Description: The file cannot be printed because it is password-protected

Corrective action:

Resend the file without password protection.

System Error: 61:08.2

Problem Description: The file contains format errors or incorrect settings and the printer cannot process the job

Corrective action: Try the following:

1. Ensure that the file format sent is supported by the printer.

2. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

3. Resend the file to the printer using the Embedded Web Server.

System Error: 61:09

Problem Description: The file can not be printed because data transfer finished unexpectedly.

Corrective action: Try the following:

1. Reprint job to make sure that no unexpected event interrupted the data processing.

2. Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in Using your printer.

3. Send the job from a faster computer.

4. Resend the file to the printer using the Embedded Web Server.

System Error: 61:10

Problem Description: A slow computer processing complex files can pause for longer than the default printer timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the job may be lost

Corrective action: Try the following:

1. Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in Using your printer).

2. Send the job from a faster computer.

3. Send the job from the Embedded Web Server.

System Error: 64.1:01

Problem Description: The printer does not recognize the USB Hard Disk Drive accessory

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear.

2. Connect the Hard Disk Drive accessory, check that the USB cable is properly connected and turn the printer on. If the Hard Disk Drive accessory is not available (has been lost or broken), proceed to the next step.

3. If the problem persists, turn off the printer using the switch at the rear. Turn the printer on again while pressing Menu, OK and Cancel simultaneously until the front panel asks Printer configured to use External Hard Disk. Do you want to revert the printer to Internal Hard Disk?. Confirm by pressing OK (twice). Remove the Hard Disk Drive accessory (if connected). The printer restarts.

4. After the printer reaches the Ready state, try connecting any other USB device (known to work properly) to the printer port where the Hard Disk Drive accessory should be connected. If a message appears on the front panel reacting to the USB device just connected (such as Please remove USB device or Press OK to.), press Cancel and remove the USB Device. This means the Hard Disk Drive accessory is faulty and should be replaced. See Formatter.

5. If nothing appears on the front panel reacting to the USB device just connected, the Formatter is faulty and should be replaced. See Formatter.

System Error: 71:03

Problem Description: Out of memory failure

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the problem persists, resend the job with one or more of the following options:

3. Decrease resolution to 300 dpi.

4. Select Economode print mode.

5. Select Send Job As Bitmap, to have the main processing of the print job done by the computer rather than the printer.

System Error: 71:08

Problem Description: Insufficient display list

Corrective action:

Resend the job with one or more of the following options: decrease resolution to 300 dpi, select Economode print mode, select Send Job As Bitmap to have the main processing of the print job done by the computer rather than the printer.

System Error: 74:01

Problem Description: Error uploading firmware update file

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Resend the firmware update file to the printer.

System Error: 75.21:10

Problem Description: Total printer ink consumption reached upper limit

Corrective action:

This is a continuable system error. The customer may continue to print normally but may encounter print-quality issues or ink buildups in the Service Station. To avoid these problems, it’s best to apply Preventive Maintenance Kit #2.

System Error: 76:03

Problem Description: Hard Disk Drive out of space

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Resend the file to the printer.

3. Remove any unnecessary files from the Hard Disk Drive using the Web Server.

4. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

System Error: 77:04

Problem Description: Embedded Web Server internal software error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

System Error: 78.1:04

Problem Description: Media Settings area missing in media settings file

Corrective action:

Resend the file.

System Error: 79:03

Problem Description: Generic firmware error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

System Error: 79:04

Problem Description: Generic firmware error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Try to reprint the image using different selections in the driver.

4. Disable nesting and the queue.

5. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

6. For more detailed information, see How to troubleshoot the 79:04 system error.

System Error: 79.2:04

Problem Description: Operating-system signal error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Try to reprint the image using different selections in the driver.

4. Disable nesting and the queue.

5. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

System Error: 81:01

Problem Description: Paper servo shutdown; possible paper jam

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged.

3. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA.

4. Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.

System Error: 85:03

Problem Description: Problem finding the Drive Roller zero

Corrective action:

Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.

System Error: 86:01

Problem Description: Carriage servo shutdown; possible paper jam

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the Scan-Axis Diagnostic ( Scan Axis test) to obtain further information on the problem.

System Error: 86:11

Problem Description: Scan-Axis length requires too much force or energy

Corrective action: Try the following:

1. Check that cutter disengages correctly.

2. Lubricate Scan Axis.

3. Apply Preventive Maintenance Kit.

System Error: 87:01

Problem Description: Problem with the Scan Axis encoder sensor readings

Corrective action: Try the following:

1. Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip.

2. Check whether the Encoder Strip is broken or damaged. If necessary, replace it.

3. If the system error persists, clean the Encoder Sensor.

4. If the system error persists, replace the Encoder Sensor.

5. Perform the Scan Axis diagnostic test to troubleshoot the problem further.

System Error: 87:10

Problem Description: Problem with the Carriage Encoder Sensor readings

Corrective action: Try the following:

1. Check that the Encoder Sensor is correctly connected to the Carriage PCA.

2. Check whether the Encoder Strip is broken or damaged. If necessary, replace it.

3. Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip.

4. If the system error persists, clean the Encoder Sensor.

5. If the system error persists, replace the Encoder Sensor.

System Error: 94:01

Problem Description: The paper is not suitable for color calibration, being too dark (low L), or too coloured (a or b above thresholds), or transparent

Corrective action: Try the following:

1. If accurate color is important, change to a different paper type (preferably an HP paper type) that satisfies the conditions for color calibration.

2. If accurate color is not important, print without color calibration.

System Error: 94:02

Problem Description: Color calibration error: some of the consistency checks on the Embedded SpectroPhotometer (ESP) measurements failed, which could have several causes

Corrective action: Try the following:

1. Ensure that the paper type selected corresponded to the paper actually loaded.

2. Inspect the CLC printed target to detect any printing defect: banding, missing colors, etc. If an issue is detected, run the Printing IQ Full Calibration procedure to fix any printing problems.

3. Check that color calibration is supported for this paper type: translucent, plain and heavily colored papers cannot be color-calibrated.

4. If the problem persists, try calibrating an HP coated paper (if available). If this calibration fails, replace the ESP.

System Error: 94:10

Problem Description: Embedded SpectroPhotometer (ESP) contaminated by aerosol

Corrective action: Try the following:

1. Replace the ESP Embedded SpectroPhotometer (ESP).

2. Perform the ESP basic test (CLC) to ensure that the replaced part is working correctly.