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Error 58:10 on HP Designjet Z2100, Z5200, Z3100, Z3200

Posted by Tim Wert on

If your Designjet printer is showing error 58:10 "Color sensor ESP (spectrophotometer) if the printer is not working well," or a related 58:xx error, the problem may be mechanical. Historically, we've assumed the issue must be with the color sensor itself, or with the carriage PCA, but we've recently discovered a fairly common failure, and believe it or not --it's related to the service station. If the ESP lens shutter is unable to open, error 58:10 will appear. The mechanical actuator that slides the shutter open is located on the service station wiper tray. If this small actuator breaks, the...

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How to Reset Life Counters on Designjet T610, T1100, Z2100, Z3100, Z3200, Z5200

Posted by Tim Wert on

AFTER REPLACING THE SERVICE STATION, RESET LIFE COUNTERS.   Entering the Service Utilities Menu Once  inside the “Main Menu”, press the Up arrow key and the Cancel key together. You are now in the Service Menu Menu. The purpose of this Service Utility is to reset the internal life counters. There are two submenus that allow you to: -Reset ALL the counters related to a Preventive Maintenance Kit (PMK).-Reset only the counters related to a specific replaced part. ALWAYS RESET THE LIFE COUNTER OF A CORRESPONDING PART AFTER REPLACING IT. Perform the Reset Life Counters utility as follows: 1 In the...

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My Printer Won't Connect to My Windows 10 PC

Posted by Tim Wert on

Has your printer suddenly stopped working for no apparent reason? It seems Microsoft has rolled out an update that makes printing to your Designjet difficult or impossible. Your PC may have installed this update automatically without your knowledge.  Per Microsoft: "After installing this update, certain printers might fail to print. The print spooler might throw an error or close unexpectedly when attempting to print, and no output will come from the affected printer." This update can affect the Designjet 500, Designjet 800, Designjet T770, Designjet T1120, and other Designjet printers.  The update in question is update KB4560960 https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960  To fix...

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Printhead Replacement Incomplete on Designjet T and Z Printers

Posted by Tim Wert on

This problem occurs in the following Designjet models: T610, T620, T770, T790, T1100, T1120, T1200, T1300, T2300, Z2100, Z3100, Z3200, Z5200, Z5400.  Your printer is in the middle of "preparing print system," and after 20 minutes of waiting, it displays the message "printhead replacement incomplete." You power the machine down, and back on, and it still tells you "printhead replacement incomplete." Very often, this is caused by insufficient ink supply. If you are using non-HP brand ink cartridges, install new HP cartridges. If any of the ink cartridges is below 40% full, replace that cartridge.  If there are any pockets...

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Designjet Rejecting Good Printheads, HP 70 | HP 72

Posted by Tim Wert on

This problem occurs in the following HP Designjet models: T610, T620, T770, T790, T1100, T1120, T1200, T1300, T2300, Z2100, Z3100, Z3200, Z5200, Z5400.  If your printer is rejecting HP 70 printheads or HP 72 printheads, or if the printheads seem generally unreliable, there's a good chance there's nothing wrong with the printheads themselves. Often the contacts on the trailing cable corrode, and fail to send a consistent signal to and from the printheads. If you're on your second or third replacement printhead, and about ready to put some creatively-placed holes in the printer, power the machine off, and check the...

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