Tech Help — Designjet 1050C 1055CM Technical Help

Quick answer: Find your error code below to see what it means and the part that usually fixes it. Click the part to pick the right version for your printer, or click the code for its full troubleshooting steps. Power cycle the printer first, and replace one part at a time. Shop parts: Designjet 1050C and 1055CM repair parts Error code quick reference Error codeWhat it meansPart that usually fixes it010020Firmware DIMM Test failureElectronics Module010021Memory DRAM DIMM Test failureMemory Electronics Module010023EEROM Test failureElectronics Module010040Error in Paper-axis Encoder quadraturePaper Axis Motor Electronics Module010041Error in Scan-axis Encoder quadratureCarriage Assembly Encoder Strip Electronics... Read more →

"We purchased the HP1050C ink tube replacement and are in the process of bringing the plotter back up. The system is not recognizing the set-up printheads and is only flashing a “insert printhead” message. We tried reseating the printheads but this is as far as we get. What should be looked at/redone/reviewed… to move forward? Wendy told me you have defective set-up print heads.  We test all the set-up print heads before they are packaged, so I don’t think that is the problem.  After the Designjet 1050C ink tube system is installed, the PRODUCTION print heads must be installed and... Read more →

"I have had this printer for a long while but didn't use it for a while. I had to replace the ink assembly because it had air in the tubes. I replaced all the print head and am having issues with the cyan head. The first new head kept saying reseat so I had them ship me a new one. It worked fine then started spitting out blue ink all over the paper. I reset the printer and now it keep saying to reseat that print head over and over. If I put the old print head that has run... Read more →

"Our 1055CM is leaking badly at the print head and over the head cleaners. Some times it'll make it through one poster before it pukes up a bunch of cyan or black on the poster & all over the head cleaners. " It is possible the print head valve (inside the print head) is not working and pressurized ink is present while it is printing.  This will cause a virtual ink leak.  If you replace the print head and the loose ink is still present, replace the ink tube system.   Bob Read more →

"I am having an issue with a HP DJ 1055CM printer. I am hoping to get parts to correct an error. The error is related to the print head path Type 2. After some research it looks as if this could be related to a belt or tubes or some other issue. This is somewhat a time sensitive issue so I was wondering if you would have the following parts available for next day delivery: Carriage belt Service station RIDS assembly (Tubes) Encoder strip Synthetic oil and applicator Carriage height tool Thanks, Nick Lotts" We have stock on all the... Read more →