All products sold by LPS are 100% guaranteed for quality. Any defective product or product shipped in error can be returned to LPS for a refund for 30 days from purchase date. Non-defective items may also be returned within 30 days for a refund less a 20% restocking fee. Opened plotter supply items (ink, paper, print heads) and special order items are NOT returnable.
An RMA number and completed return form are required for returns. Call 800-959-1575 or email sales@lpscomputer to obtain an RMA number and return form.