HP Designjet Z5200 Error Code List

System Error: 01.0:YZ

Problem Description: HCI queue does not end after 2 seconds.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Formatter.

3. If the System Error continues, replace the Main PCA.

System Error: 01.1:YZ

Problem Description: NVM backup: not found, read, write or read back error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the PrintMech PCA.

3. If the System Error continues, replace the Formatter.

System Error: 01.2:YZ

Problem Description: PrintMech PCA fault or NVM backup failure.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the PrintMech PCA.

System Error: 02.1:YZ

Problem Description: Encoder seems to be wrong.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Carriage Assembly stopper is correctly installed.

3. Replace the Carriage Assembly.

4. If the System Error continues, replace the Encoder Strip.

System Error: 02.2:YZ

Problem Description: Problem with the Carriage PCA.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Trailing Cable is not damaged.

3. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA.

4. Replace the Carriage Assembly.

5. If the System Error continues, replace the Formatter.

System Error: 03:YZ

Problem Description: Problem with Power Supply Unit.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Electronics Module Test Diagnostic to troubleshoot the problem further 3. Electronics Module.

3. If the System Error continues, replace the Power Supply Unit (PSU).

System Error: 05.1:YZ

Problem Description: CPU Fan is stopped or burnt.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Power Supply Unit (PSU).

3. If the System Error continues, replace the Main PCA.

System Error: 06:YZ

Problem Description: Main NVM failure - not detected, read/write failed or readback error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Formatter.

System Error: 08:YZ

Problem Description: Problem with the Front Panel.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Front Panel interface cable is not damaged and is correctly connected between the Main PCA and the Front Panel.

3. Check that the memory module in the Formatter is installed correctly

4. Check that the connections between the Formatter, the Formatter and the Formatter are not damaged and are correctly connected.

5. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

6. If the System Error continues, replace the Main PCA.

7. If the System Error continues, replace the Formatter.

8. If the System Error continues, replace the Front Panel.

System Error: 11:YZ

Problem Description: Trailing Cable does not seem to be detected.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Trailing Cable is not damaged.

3. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

6. If the System Error continues, replace the Carriage PCA. 12.n:YZ Carriage & PCA Main doesn’t detect pens. Try the following:

7. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

8. Check that the Trailing Cable is not damaged.

9. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA.

10. Check that the Printhead has not failed and is not erroneous.

11. Check that the Flex circuit contacts and Printhead contacts are clean.

12. If the System Error continues, replace the Carriage PCA.

13. If the System Error continues, replace the Main PCA.

System Error: 21:YZ

Problem Description: Fail moving Service Station.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.

3. Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station.

4. If the System Error continues, replace the Service Station.

5. If the System Error continues, replace the PrintMech PCA.

System Error: 21.1:YZ

Problem Description: Service Station servo shutdown.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer.

2. Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station.

3. If the System Error continues, replace the Service Station.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 22.0:YZ

Problem Description: ISS Left BPS0 error.(Supplies 0, 1, 2) (Module 0 left).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS).

4. If the System Error continues, replace the Left Ink Supply Station.

5. If the System Error continues, replace the Main PCA.

System Error: 22.1:YZ

Problem Description: ISS Left BPS1 error.(Supplies 3, 4, 5)(Module1 middle right).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the Left Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS).

4. If the System Error continues, replace the Right Ink Supply Station

5. If the System Error continues, replace the PrintMech PCA.

System Error: 22.2:YZ

Problem Description: ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS).

4. If the System Error continues, replace the Right Ink Supply Station.

5. If the System Error continues, replace the Main PCA.

System Error: 24:YZ

Problem Description: Ink Setup failure ( Ink Delivery System (IDS) Tubes purge failed).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected.

3. Try purging the Ink Supply Tubes again once the Printer has been restarted.

4. Install new Cartridges in the printer and try purging the Ink Supply Tubes again. 26.n:YZ (color = n) Order of Ink Supplies incorrect. Try the following:

5. Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order.

6. Check that the Printer has the latest firmware. If not, update the firmware to the latest version.

System Error: 27:YZ

Problem Description: An error has occurred in Printhead detection.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Remove the Printheads from the Carriage Assembly and reinsert them.

3. Replace the Printheads.

4. Replace the Carriage Cover (Flex Circuit).

5. Replace the Carriage PCA.

6. Replace the Formatter. 29.n:YZ An error has occurred in Printhead detection. Try the following:

7. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

8. Remove the Printheads from the Carriage Assembly and reinsert them.

9. Replace the Printheads.

10. Replace the Carriage Cover (Flex Circuit).

11. Replace the Carriage PCA.

12. Replace the Formatter.

System Error: 31:YZ

Problem Description: An error has been detected with the cutter.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Cutter Assembly for blockage or any other obvious problems.

3. Replace the Cutter Assembly.

System Error: 38:YZ

Problem Description: An error has been detected with the Media Output Tray.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Media Output Assembly for blockage or any other obvious problems.

3. Replace the Media Output Assembly.

System Error: 41:YZ

Problem Description: Electrical fault or current limit in Media-Axis Motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.

4. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

5. Replace the Media Advance Drive.

6. If the System Error continues, replace the Main PCA.

System Error: 41.1:YZ

Problem Description: Electrical fault or current limit in Media-Axis Motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.

4. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

5. Replace the Media Advance Drive.

6. If the System Error continues, replace the Main PCA.

System Error: 42:YZ

Problem Description: Electrical fault or current limit in Scan-Axis Motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Scan Axis diagnostic test to troubleshoot the problem further 1. Scan Axis.

4. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

5. Replace the Scan-Axis Motor.

6. If the System Error continues, replace the PrintMech PCA.

System Error: 44:YZ

Problem Description: Electrical fault or current limit in Scan-Axis Motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Aerosol Fan Assembly.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 47:YZ

Problem Description: Star wheels motor error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.

3. Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction.

4. Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further Star Wheel Lifter test.

5. Replace the Starwheel Motor.

6. If the System Error continues, replace the Main PCA.

System Error: 48:YZ

Problem Description: PPS system failure.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged and is correctly connected to the PrintMech PCA.

3. Perform the Scan Axis PRS diagnostic test to troubleshoot the problem further PRS Test.

4. Replace the Pen to Paper Space (PPS) Solenoid.

5. If the System Error continues, replace the PrintMech PCA.

System Error: 51:YZ

Problem Description: Window Sensor failure.

Corrective action: Try the following:

1. Check that the Window Position Sensor cable is not damaged and is correctly connected to the PrintMech PCA.

2. Perform the Sensors Test to troubleshoot the problem further 5. Sensors.

3. Replace the Window Position Sensor.

System Error: 52:YZ

Problem Description: The printer has detected a problem with the Drop Detector.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that the Service Station cable is not damaged and is correctly connected to the PrintMech PCA.

4. Replace the Drop Detector.

5. Reset the Calibration Flag of the Drop Detector.

6. If the System Error continues, replace the PrintMech PCA.

7. If the System Error continues, replace the Formatter.

System Error: 55:YZ

Problem Description: Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Carriage Test to troubleshoot the problem further 4. Carriage Assembly.

3. Check the Line Sensor connections to the Carriage PCA.

4. Replace the Line Sensor.

5. If the System Error continues, replace the Carriage PCA.

System Error: 56:YZ

Problem Description: Drive roller analog encoder sensor fail or calibration failed.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Media Path Test to troubleshoot the problem further 2. Paper Drive.

3. Replace the Encoder Disk and Encoder Sensor.

4. If the System Error continues, replace the Main PCA.

System Error: 58:YZ

Problem Description: The Color Sensor (Spectrophotometer-ESP) of the printer is not working well.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. The Color Sensor (ESP) shutter has not opened.

3. Perform the Color Sensor diagnostic test to troubleshoot the problem further 6. Color Sensor (ESP).

4. If the System Error continues, replace the Color Sensor (ESP).

System Error: 61:YZ

Problem Description: The file format is incorrect and the Printer cannot process the job.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the graphic language setting of the Printer (Refer to the User's Guide).

3. Resend the file to the printer.

4. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

5. The PostScript™ fonts are missing. Upgrading the Firmware will re-install the fonts.

6. The file cannot be printed because it is password protected. Resend the file without password protection.

System Error: 62:YZ

Problem Description: PC Interface

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Get the latest version of the firmware.

System Error: 63:YZ

Problem Description: Input/Output problem through the Network Card.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Network cable is correctly connected to the Formatter.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

System Error: 64:YZ

Problem Description: Input/Output problem through the USB Port.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the USB cable is correctly connected to the Printer.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

System Error: 65:YZ

Problem Description: Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the unknown port cable is correctly connected to the Printer.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

System Error: 66:YZ

Problem Description: Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.

Corrective action: Try the following:

1. Resend the file to be printed on the current paper type.

2. Change the paper type to the type that was loaded when the file was originally sent.

System Error: 67:YZ

Problem Description: Input/Output problem through a Firewire Port.

Corrective action: Try the following:

1. Check that the firewire cable is correctly connected to the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. If the System Error continues, replace the Main PCA.

System Error: 68:YZ

Problem Description: Loss of engine counters tracking.

Corrective action:

Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.

System Error: 71:YZ

Problem Description: Out of memory failure.

Corrective action:

It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server.

System Error: 71:19

Problem Description: Default Serial Number found in the main and backup NVM. It seems that both the PrintMech PCA and Hard Disk Drive have been replaced together.

Corrective action:

Perform the “Error 71:19 Recovery” Service Utility 13. Error 71:19 Recovery. NOTE: You MUST NEVER replace both the Formatter, or Hard Disk and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.

System Error: 72:YZ

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 73:YZ

Problem Description: Servo Error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Perform the Scan Axis Test to troubleshoot the problem further 1. Scan Axis.

4. If the System Error continues, perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.

System Error: 74:YZ

Problem Description: Error uploading firmware update file.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure the connection between the computer and the printer is functioning properly.

3. Try to update the Firmware again.

System Error: 74.1:YZ

Problem Description: Error uploading media profile update file.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure the connection between the computer and the printer is functioning properly.

3. Try to upload the media profile update file again.

System Error: 75.1:YZ

Problem Description: Preventive Maintenance Kit #1 counter active (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Change the Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, Carriage Assembly (this does not include the Carriage PCA but it does include the Trailing Cable). You should change Preventive Maintenance Kit #1.

3. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #1.

System Error: 75.2:YZ

Problem Description: Preventive Maintenance Kit #2 counter active.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Change theLeft Spittoon foams and Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, and Carriage Assembly (this does not include the Carriage PCA and Color Sensor (ESP), but it does include the Trailing Cable). You should change Preventive Maintenance Kit #2.

3. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #2.

System Error: 76:YZ

Problem Description: Hard disk drive is full.

Corrective action:

Remove any unnecessary files from the hard disk using the web server.

System Error: 77:YZ

Problem Description: Web access application. The web server is not functioning correctly.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 78:YZ

Problem Description: Borderless printing not possible. Setting ignored.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Send the plot again.

System Error: 78.1:YZ

Problem Description: Media settings area missing in media settings file.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Update the OMES.

System Error: 79:YZ

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 79.1:YZ

Problem Description: Recoverable firmware error that does not stop the printing process.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

System Error: 81:YZ

Problem Description: Problem with paper advance.

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.

3. Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor.

4. If the System Error continues, replace the Media Advance Drive.

System Error: 81.1:YZ

Problem Description: Problem finding the Drive Roller zero.

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.

3. Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor.

4. If the System Error continues, replace the Media Advance Drive.

System Error: 84:YZ

Problem Description: Back tension servo shutdown (roll feeding).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the problem persists, contact HP support.

System Error: 85:YZ

Problem Description: Problem finding the Drive Roller zero.

Corrective action:

Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.

System Error: 86:YZ

Problem Description: Possible Paper Jam.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the problem persists, contact HP support. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.

System Error: 87:YZ

Problem Description: Problem finding the Scan-axis encoder reading.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Mechanical Initiator scan axis measure error.

3. Check that the Scan-Axis Motor is correctly connected.

4. Check that the Encoder Sensor is correctly connected.

5. Remove the Encoder Strip and clean it.

6. Perform the Scan Axis diagnostic test to troubleshoot the problem further 1. Scan Axis.

System Error: 93:YZ

Problem Description: Unable to pressurize the Ink Delivery System.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Ink Delivery System diagnostic test to further troubleshoot the problem. 7. Ink Delivery System (IDS).

3. If the problem persists, contact HP support.

System Error: 94:YZ

Problem Description: Color calibration Error.

Corrective action: Try the following:

1. Profiling failed due to a different error (not algorithm / data processing).

2. Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration.

3. If the System Error continues, replace the Carriage PCA.

4. If the System Error continues, replace the Formatter.

System Error: 94.1:YZ

Problem Description: Profiling algorithm failed.

Corrective action: Try the following:

1. Profiling failed due to a different error (not algorithm / data processing).

2. Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration.

3. If the System Error continues, replace the Carriage PCA.

4. If the System Error continues, replace the Formatter.

System Error: 98:YZ

Problem Description: Automatic backup print mode enabled.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Recover the printheads.