HP Designjet T7100, T7200 Error Code List

System Error: 01.0:10

Problem Description: Main PCA hardware failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Main PCA.

System Error: 01.1:10

Problem Description: PrintMech PCA hardware failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Remove the Ink Cartridges.

3. Replace the Power Supply Unit.

4. Replace the PrintMech PCA.

System Error: 01.2:10

Problem Description: ISS Top PCA communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies.

System Error: 01.3:10

Problem Description: ISS Bottom PCA communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies.

System Error: 02.1:10

Problem Description: Carriage PCA communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Trailing Cable is not damaged.

3. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA.

4. Replace the Carriage PCA.

System Error: 03:10

Problem Description: Power distribution failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the Power Supply Unit's blue LED is on, replace the PrintMech PCA. If not, replace the Power Supply Unit.

System Error: 05:10

Problem Description: Formatter communication failure with ISS

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Formatter to PrintMech PCA cable is correctly connected.

3. If the printer is a Rev A, replace the Formatter.

4. If the printer is a Rev B, replace the Formatter and the Hard Disk Drive.

System Error: 05.1:10

Problem Description: Formatter CPU fan stopped or burnt

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the printer is a Rev A, replace the Formatter.

3. If the printer is a Rev B, replace the Formatter and the Hard Disk Drive.

System Error: 06:03

Problem Description: Main NVM communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the printer is a Rev A, replace the Hard Disk Drive.

3. If the printer is a Rev B, replace the Hard Disk Drive and the Formatter.

System Error: 06:10

Problem Description: Main NVM communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the printer is a Rev A, replace the Hard Disk Drive.

3. If the printer is a Rev B, replace the Hard Disk Drive and the Formatter.

System Error: 08:11

Problem Description: Front Panel communication failure

Corrective action:

Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

System Error: 11:10

Problem Description: Trailing Cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Trailing Cable is not damaged.

2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA.

3. Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies.

System Error: 17.0:11

Problem Description: PrintMech to Interconnect Power cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to Interconnect Power cable is not damaged.

2. Check that the PrintMech to Interconnect Power cable is correctly connected to the PrintMech PCA and the Interconnect PCA.

3. Replace the PrintMech to Interconnect Power cable (which is included in the Electronics Module Cable Kit).

System Error: 17.1:11

Problem Description: PrintMech to Interconnect Data 1 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to Interconnect Data 1 cable is not damaged.

2. Check that the PrintMech to Interconnect Data 1 cable is correctly connected to the PrintMech PCA and the Interconnect PCA.

3. Replace the PrintMech to Interconnect Data 1 cable (which is included in the Electronics Module Cable Kit).

System Error: 17.2:11

Problem Description: PrintMech to Interconnect Data 2 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to Interconnect Data 2 cable is not damaged.

2. Check that the PrintMech to Interconnect Data 2 cable is correctly connected to the PrintMech PCA and the Interconnect PCA.

3. Replace the PrintMech to Interconnect Data cable 2 (which is included in the Electronics Module Cable Kit).

System Error: 17.3:11

Problem Description: Main PCA to PrintMech Black 1 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Main PCA to PrintMech Black 1 cable is not damaged.

2. Check that the Main PCA to PrintMech Black 1 cable is correctly connected to the Main PCA and the PrintMech PCA.

3. Replace the Main PCA to PrintMech Black 1 cable (which is included in the Electronics Module Cable Kit).

System Error: 17.4:11

Problem Description: Main PCA to PrintMech Blue 2 cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Main PCA to PrintMech Blue 2 cable is not damaged.

2. Check that the Main PCA to PrintMech Blue 2 cable is correctly connected to the Main PCA and the PrintMech PCA.

3. Replace the Main PCA to PrintMech Blue 2 cable (which is included in the Electronics Module Cable Kit).

System Error: 21:03

Problem Description: Service Station electrical current limit

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printer’s packaging, screws and plastic parts) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 21:13

Problem Description: Service Station jam

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (such as foam from the printer’s packaging, screws and plastic parts) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 23:10

Problem Description: Air Pressurization System failure; unable to pressurize or depressurize tubes

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that the air tubes are properly connected and are not kinked or pinched.

4. Replace the APS Assembly.

System Error: 24:03

Problem Description: Ink Supply Tubes purge failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Ensure that the dummy printheads are correctly installed and purge the Ink Supply Tubes again.

3. If the problem persists, replace the Setup Printhead Kit.

System Error: 24:10

Problem Description: A broken bag has been detected in one of the Ink Cartridges

Corrective action: Try the following:

1. Press Down + Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies.

2. If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag.

System Error: 24:11

Problem Description: PrintMech to ISS Top cable does not seem to be connected

Corrective action: Try the following:

1. Check that the PrintMech to ISS Top cable cable is not damaged.

2. Check that the PrintMech to ISS Top cable is correctly connected to the PrintMech PCA and ISS Top PCA.

3. Replace the PrintMech to ISS Top cable (which is included in the Electronics Module Cable Kit).

System Error: 24.1:11

Problem Description: ISS Top to ISS Bottom cable does not seem to be connected

Corrective action: Try the following:

1. Check that the ISS Top to ISS Bottom cable cable is not damaged.

2. Check that the ISS Top to ISS Bottom cable is correctly connected to the ISS Top PCA and ISS Bottom PCA.

3. Replace the ISS Top to ISS Bottom cable (which is included in the Electronics Module Cable Kit).

System Error: 26.0:01

Problem Description: Bad contact detected in ISS slot 0 floater

Corrective action: Try the following:

1. Try the following operations on the Yellow Ink Cartridge (T7100) or the Matte Black Ink Cartridge (T7100 Monochrome).

2. Remove the Ink Cartridge and reinstall it into the printer.

3. Replace the Ink Cartridge.

4. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.

5. Replace the ISS to Cartridge cable.

System Error: 26.1:01

Problem Description: Bad contact detected in ISS slot 1 floater

Corrective action: Try the following:

1. Try the following operations on the Cyan Cartridge (T7100) or the Dark Gray Cartridge (T7100 Monochrome).

2. Remove the Ink Cartridge and reinstall it into the printer.

3. Replace the Ink Cartridge.

4. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.

5. Replace the ISS to Cartridge cable.

System Error: 26.2:01

Problem Description: Bad contact detected in ISS slot 2 floater

Corrective action: Try the following:

1. Try the following operations on the Matte Black Cartridge (T7100); the T7100 Monochrome should not experience this error.

2. Remove the Ink Cartridge and reinstall it into the printer.

3. Replace the Ink Cartridge.

4. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.

5. Replace the ISS to Cartridge cable.

System Error: 26.3:01

Problem Description: Bad contact detected in ISS slot 3 floater

Corrective action: Try the following:

1. Try the following operations on the Dark Gray Cartridge (T7100); the T7100 Monochrome should not experience this error.

2. Remove the Ink Cartridge and reinstall it into the printer.

3. Replace the Ink Cartridge.

4. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.

5. Replace the ISS to Cartridge cable.

System Error: 26.4:01

Problem Description: Bad contact detected in ISS slot 4 floater

Corrective action: Try the following:

1. Try the following operations on the Magenta Cartridge (T7100); the T7100 Monochrome should not experience this error.

2. Remove the Ink Cartridge and reinstall it into the printer.

3. Replace the Ink Cartridge.

4. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.

5. Replace the ISS to Cartridge cable.

System Error: 26.5:01

Problem Description: Bad contact detected in ISS slot 5 floater

Corrective action: Try the following:

1. Try the following operations on the Gray Cartridge (T7100); the T7100 Monochrome should not experience this error.

2. Remove the Ink Cartridge and reinstall it into the printer.

3. Replace the Ink Cartridge.

4. Check that the ISS to Cartridge cable is not damaged and is correctly connected to the Ink Supply Tubes PCA.

5. Replace the ISS to Cartridge cable.

System Error: 27.1:01

Problem Description: Calibration failed due to poor performance of the Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 1

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.2:01

Problem Description: Calibration failed due to poor performance of the Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 2

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.3:01

Problem Description: Calibration failed due to poor performance of the Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 3

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.4:01

Problem Description: Calibration failed due to poor performance of the Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 4

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.5:01

Problem Description: Calibration failed due to poor performance of the Matte Black Printhead (T7100) in slot 5; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.6:01

Problem Description: Calibration failed due to poor performance of the Matte Black Printhead (T7100) in slot 6; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.7:01

Problem Description: Calibration failed due to poor performance of the Gray/Dark Gray Printhead (T7100) in slot 7; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 27.8:01

Problem Description: Calibration failed due to poor performance of the Gray/Dark Gray Printhead (T7100) in slot 8; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, clean all printheads and check their status.

System Error: 28.1:01

Problem Description: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 1 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.2:01

Problem Description: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 2 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.3:01

Problem Description: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 3 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.4:01

Problem Description: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 4 is deteriorating

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.5:01

Problem Description: The Matte Black Printhead (T7100) in slot 5 is deteriorating; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.6:01

Problem Description: The Matte Black Printhead (T7100) in slot 6 is deteriorating; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.7:01

Problem Description: The Gray/Dark Gray Printhead (T7100) in slot 7 is deteriorating; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.8:01

Problem Description: The Gray/Dark Gray Printhead (T7100) in slot 8 is deteriorating; the T7100 Monochrome should not experience this error

Corrective action:

This may impact your print quality. If it becomes unacceptable in the future, replace that printhead with a new one. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.1:02

Problem Description: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 1 is nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.2:02

Problem Description: The Yellow Printhead (T7100) or Matte Black Printhead (T7100 Monochrome) in slot 2 is nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.3:02

Problem Description: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 3 is nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.4:02

Problem Description: The Magenta/Cyan Printhead (T7100) or Dark Gray Printhead (T7100 Monochrome) in slot 4 is nearing the end of its useful life

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.5:02

Problem Description: The Matte Black Printhead (T7100) in slot 5 is nearing the end of its useful life; the T7100 Monochrome should not experience this error

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.6:02

Problem Description: The Matte Black Printhead (T7100) in slot 6 is nearing the end of its useful life; the T7100 Monochrome should not experience this error

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.7:02

Problem Description: The Gray/Dark Gray Printhead (T7100) in slot 7 is nearing the end of its useful life; the T7100 Monochrome should not experience this error

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 28.8:02

Problem Description: The Gray/Dark Gray Printhead (T7100) in slot 8 is nearing the end of its useful life; the T7100 Monochrome should not experience this error

Corrective action:

This printhead may have reached a degradation level that prevents the printer from producing acceptable prints consistently. If it becomes unacceptable in the future, run the Clean (Recover) Printhead procedure. NOTE: This system error appears only after the printhead is out of warranty.

System Error: 29:00

Problem Description: Maintenance Cartridge almost full

Corrective action:

Replace the Maintenance Cartridge.

System Error: 29:01

Problem Description: Maintenance Cartridge not inserted correctly

Corrective action: Try the following:

1. Open the Maintenance Cartridge door on the right-hand side of the printer, make sure that the maintenance cartridge is correctly seated, then close the door.

2. If the problem persists, replace the Maintenance Cartridge.

System Error: 29:02

Problem Description: Ink Absorber almost full

Corrective action:

Replace the Ink Absorber.

System Error: 35:10

Problem Description: Rear Door sensor error detected

Corrective action: Try the following:

1. Check that the Left and Right Rear Door Sensor cables are not damaged and are connected correctly to the Interconnect PCA.

2. Replace the Rear Door.

System Error: 37:03

Problem Description: ARSS motor shutdown

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Rear Door.

System Error: 38:03

Problem Description: Stacker communication protocol error

Corrective action: Try the following:

1. Restart the printer.

2. Check that the cable between the stacker and the printer is undamaged and correctly connected.

3. Update the stacker firmware.

4. Replace the Stacker Electronics PCA.

System Error: 38.0:01

Problem Description: Paper jam detected in stacker; buffer sensor activated

Corrective action: Try the following:

1. Remove any paper jammed in the printer or stacker, and restart the printer.

2. Perform the Paper Drive test.

System Error: 38.0:10

Problem Description: Paper jam detected in stacker; buffer sensor not activated

Corrective action: Try the following:

1. Remove any paper jammed in the printer or stacker, and restart the printer.

2. Perform the Paper Drive test.

System Error: 38.1:01

Problem Description: Stacker communication error

Corrective action: Try the following:

1. Restart the printer.

2. Check that the cable between the stacker and the printer is undamaged and correctly connected.

3. Update the stacker firmware.

4. Replace the Stacker Electronics PCA.

System Error: 38.1:03

Problem Description: Stacker multiple firmware upgrades

Corrective action: Try the following:

1. Turn the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Replace the Stacker Electronics PCA.

System Error: 38.1:04

Problem Description: Stacker unable to update firmware

Corrective action:

Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

System Error: 38.1:10

Problem Description: Stacker initialization error

Corrective action: Try the following:

1. Turn the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Check that all the connections to the Main Stacker PCA are correct.

4. Replace the Stacker Electronics PCA.

System Error: 38.2:03

Problem Description: Stacker unable to reach target temperature

Corrective action: Try the following:

1. Turn the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. After turning on the stacker, check whether the Roller is getting hot. If not, check the Heating Lamp.

3. Check the Safety Temperature Sensor.

System Error: 38.2:10

Problem Description: Stacker temperature too high

Corrective action: Try the following:

1. Check that the Safety Temperature Sensor is correctly installed.

2. Replace the Safety Temperature Sensor.

System Error: 38.2:11

Problem Description: Stacker temperature too low

Corrective action: Try the following:

1. Check that the Safety Temperature Sensor is correctly installed.

2. Replace the Safety Temperature Sensor.

System Error: 38.3:11

Problem Description: Stacker heating element overhead switch off

Corrective action: Try the following:

1. Turn off the stacker and leave it to cool down for 10 minutes.

2. Check the distance of the Safety Temperature Sensor from the Heater Roller.

3. Check the temperature of the Heater Roller.

System Error: 38.4:10

Problem Description: Stacker heating element failure

Corrective action: Try the following:

1. Turn the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Heating Lamp is correctly installed.

3. Replace the Heating Lamp.

System Error: 38.5:01

Problem Description: Stacker motor overload

Corrective action: Try the following:

1. Check that the Drive Motor is not blocked by turning the stacker off and on.

2. Check that the Stacker Transport Belt can turn freely.

3. Check for any debris in the paper path.

4. Check that all the connections to the Drive Motor are correct.

5. Replace the Drive Motor.

System Error: 38.5:10

Problem Description: Stacker abnormal motor condition

Corrective action: Try the following:

1. Check that all the connections to the Drive Motor are correct.

2. Replace the Drive Motor.

System Error: 38.5:11

Problem Description: Stacker motor encoder failure

Corrective action: Try the following:

1. Check that all the connections to the Drive Motor are correct, especially the connection to the encoder.

2. Replace the Drive Motor.

System Error: 38.6:11

Problem Description: Stacker power supply failure

Corrective action:

Replace the Stacker Power Supply Unit.

System Error: 38.8:01

Problem Description: Paper jam detected in stacker; paper jam sensor activated

Corrective action: Try the following:

1. Remove any paper inside the stacker.

2. Check for paper jams in the paper path.

3. Check that the Media Sensor is not damaged.

4. Replace the Stacker Media Sensor.

System Error: 38.8:10

Problem Description: Paper jam detected in stacker; paper jam sensor not activated

Corrective action: Try the following:

1. Remove any paper inside the stacker.

2. Check for paper jams in the paper path.

3. Check that the Media Sensor is not damaged.

4. Replace the Stacker Media Sensor.

System Error: 39.1:01.2

Problem Description: Unable to load roll 1 from standby/parking position; roll mispositioned

Corrective action:

Roll 1 has been unloaded. Reload it and check that the paper is correctly aligned with the hubs.

System Error: 39.2:01.2

Problem Description: Unable to load roll 2 from standby/parking position; roll mispositioned

Corrective action:

Roll 2 has been unloaded. Reload it and check that the paper is correctly aligned with the hubs.

System Error: 39.2:01.2

Problem Description: Unable to load roll 3 from standby/parking position; roll mispositioned

Corrective action:

Roll 3 has been unloaded. Reload it and check that the paper is correctly aligned with the hubs.

System Error: 39.1:01.3

Problem Description: Unable to load roll 1 from standby/parking position; paper edges were not found

Corrective action:

Roll 1 has been unloaded. Reload it.

System Error: 39.2:01.3

Problem Description: Unable to load roll 2 from standby/parking position; paper edges were not found

Corrective action:

Roll 2 has been unloaded. Reload it.

System Error: 39.2:01.3

Problem Description: Unable to load roll 3 from standby/parking position; paper edges were not found

Corrective action:

Roll 3 has been unloaded. Reload it.

System Error: 40:03

Problem Description: Smart Roll-loading System Motor shutdown

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Smart Roll-loading System and check for any visible obstacles restricting its movement.

3. Replace the Smart Roll-loading System Gear and Motor Smart Roll-loading System Gear and Smart Roll-loading System Motor.

System Error: 41:03

Problem Description: Paper motor electrical current limit

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (opening the Rear Door) and clear the obstruction.

3. Replace the Media-Axis Motor.

System Error: 42:03

Problem Description: Scan-Axis motor electrical current limit

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper blocking the Carriage Assembly, then clear the obstruction.

3. Clean the Encoder Strip.

4. Replace the Scan-Axis Motor.

System Error: 43:01

Problem Description: Vacuum Fan spinning at wrong speed

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the system error persists, replace the Vacuum Fan.

System Error: 43:10

Problem Description: Vacuum Fan failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Vacuum Fan cable is not damaged and is correctly connected to the Vacuum Driver PCA and to both Vacuum Motors.

3. Check that the Interconnect to Vacuum Driver cable is not damaged and correctly connected to Vacuum Driver PCA and to the Interconnect PCA.

4. Replace the Vacuum Fan.

System Error: 43.1:10

Problem Description: Vacuum Driver PCA communication or hardware failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the system error persists, replace the Vacuum Fan.

System Error: 43:11

Problem Description: Vacuum Fan PCA cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Interconnect PCA to Vacuum Fan cable is not damaged.

2. Check that the Interconnect PCA to Vacuum Fan cable is correctly connected to the Interconnect PCA and the Vacuum Fan PCA.

3. If the problem persists, replace the Interconnect PCA to Vacuum Fan cable.

System Error: 44.2:10

Problem Description: Right Aerosol Fan stopped or spinning at lower speed

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that there is no obstacle blocking the fan.

4. Replace the Right Aerosol Fan.

System Error: 44.4:10

Problem Description: Right Aerosol Fan Filter blocked

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. If the system error persists, replace the Aerosol Filter Aerosol Fan and Filter.

System Error: 45:03

Problem Description: Rewinder servo shutdown

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Rewinder. If there is a wrinkled mass of paper inside the paper path, open the Rear Door and clear the obstruction.

3. Replace the Rewinder Motor Rewinder Gear and Motor.

System Error: 46:03

Problem Description: Primer servo shutdown

Corrective action: Try the following:

1. Check that the Primer Arm is not damaged and there are no obstacles in its way.

2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

3. Replace the Primer Assembly.

System Error: 46:13

Problem Description: Primer test distance failed

Corrective action: Try the following:

1. Check that the Primer Arm is not damaged and there are no obstacles in its way.

2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

3. Replace the Primer Assembly.

System Error: 50:03

Problem Description: OMAS fatal error or disconnected

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Power Supply to OMAS Controller cable is not damaged and is correctly connected to the PSU and the OMAS Controller Card.

3. Replace the OMAS Controller Card.

System Error: 50.1:10

Problem Description: OMAS Module communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module.

4. Replace the OMAS Module Optical Media Advance Sensor (OMAS).

System Error: 50:14

Problem Description: Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Replace the OMAS Controller Card.

System Error: 50.2:10

Problem Description: OMAS Controller Card communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Replace the OMAS Controller Card.

System Error: 50.3:11

Problem Description: Main PCA to OMAS Controller cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Main PCA to OMAS Controller cable is not damaged.

2. Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.

System Error: 51:10

Problem Description: Error detected in the Window Position Sensor

Corrective action: Try the following:

1. Check that the Window Position Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Window Position Sensor.

System Error: 51.1:10

Problem Description: Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor)

Corrective action: Try the following:

1. Check that the Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Service Station Cable, which includes the Maintenance Cartridge Door Sensor. Maintenance Cartridge Door Sensor.

System Error: 51.9:10

Problem Description: Smart Roll-loading System Door Sensor error detected

Corrective action: Try the following:

1. Check that the Left and Right Smart Roll-loading System Door Sensor cables are not damaged and are connected correctly to the Interconnect PCA.

2. Replace the Smart Roll-loading System Door Switch.

System Error: 52:10

Problem Description: Drop Detector switch On/Off failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable.

3. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA.

4. Replace the Drop Detector.

System Error: 53:10

Problem Description: Media Sensor error

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Replace the Media Sensor.

System Error: 53.1:11

Problem Description: Media Sensor cable does not seem to be connected

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged.

2. Check that the Media Sensor cable is correctly connected to the Interconnect PCA.

System Error: 55:10

Problem Description: Line Sensor communication failure

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Replace the Line Sensor.

System Error: 56:01

Problem Description: Incorrect readings from paper encoder

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Perform Paper Drive diagnostics.

3. Replace the Encoder Disc and Sensor.

System Error: 56:10

Problem Description: Paper Encoder calibration failed

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Perform Paper Drive diagnostics.

3. Replace the Encoder Disc and Sensor.

System Error: 59.1:09

Problem Description: Two electrical parts have been replaced at the same time

Corrective action:

Replace one part at a time, and restart the printer before replacing another.

System Error: 59.2:00

Problem Description: An unsupported or reused part has been installed

Corrective action:

Install only new parts recommended by HP for this printer.

System Error: 60.1:11

Problem Description: Initialization error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord.

2. Check that the printer is properly connected in all other respects. In particular, check that the tag cable is well connected to the ISS Top PCA, and the ISS Top PCA is well connected to the PrintMech PCA.

3. Reconnect the power cord and turn on the printer.

4. If the error persists, contact HP.

System Error: 60.2:17

Problem Description: Initialization error

Corrective action:

Contact HP.

System Error: 61:01

Problem Description: The file format is incorrect and the printer cannot process the job

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check the graphic language setting of the printer (see the User’s Guide).

System Error: 61:04.1

Problem Description: The PostScript fonts are missing

Corrective action:

Perform a full firmware update.

System Error: 61:04.2

Problem Description: PostScript unknown Paper ID

Corrective action:

Perform a full firmware update.

System Error: 61:08

Problem Description: The paper type specified in the file is incorrect and the printer cannot process the job

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Change the paper type and resend the file to the printer.

System Error: 61:08.1

Problem Description: The file cannot be printed because it is password-protected

Corrective action:

Resend the file without password protection.

System Error: 61:08.2

Problem Description: The file contains format errors or incorrect settings and the printer cannot process the job

Corrective action: Try the following:

1. Ensure that the file format sent is supported by the printer.

2. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

3. Resend the file to the printer using the Embedded Web Server.

System Error: 61:10

Problem Description: A slow computer processing complex files can pause for longer than the default printer timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the job may be lost

Corrective action: Try the following:

1. Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in Using your printer).

2. Send the job from a faster computer.

3. Send the job from the Embedded Web Server.

System Error: 64.1:01

Problem Description: The printer does not recognize the USB Hard Disk Drive accessory

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear.

2. Connect the Hard Disk Drive accessory, check that the USB cable is properly connected and turn the printer on. If the Hard Disk Drive accessory is not available (has been lost or broken), proceed to the next step.

3. If the problem persists, turn off the printer using the switch at the rear. Turn the printer on again while pressing Menu, OK and Cancel simultaneously until the front panel asks Printer configured to use External Hard Disk. Do you want to revert the printer to Internal Hard Disk?. Confirm by pressing OK (twice). Remove the Hard Disk Drive accessory (if connected). The printer restarts.

4. After the printer reaches the Ready state, try connecting any other USB device (known to work properly) to the printer port where the Hard Disk Drive accessory should be connected. If a message appears on the front panel reacting to the USB device just connected (such as Please remove USB device or Press OK to.), press Cancel and remove the USB Device. This means the Hard Disk Drive accessory is faulty and should be replaced. See Formatter.

5. If nothing appears on the front panel reacting to the USB device just connected, the Formatter is faulty and should be replaced. See Formatter.

System Error: 71:03

Problem Description: Out of memory failure

Corrective action: Try the following:

1. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. If the problem persists, resend the job with one or more of the following options:

3. Decrease resolution to 300 dpi.

4. Select Economode print mode.

5. Select Send Job As Bitmap, to have the main processing of the print job done by the computer rather than the printer.

System Error: 71:08

Problem Description: Insufficient display list

Corrective action:

Resend the job with one or more of the following options: decrease resolution to 300 dpi, select Economode print mode, select Send Job As Bitmap to have the main processing of the print job done by the computer rather than the printer.

System Error: 74:01

Problem Description: Error uploading firmware update file

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Resend the firmware update file to the printer.

System Error: 75.21:10

Problem Description: Total printer ink consumption reached upper limit

Corrective action:

This is a continuable system error. The customer may continue to print normally but may encounter print-quality issues or ink buildups in the Service Station. To avoid these problems, it’s best to apply Preventive Maintenance Kit #2.

System Error: 76:03

Problem Description: Hard Disk Drive out of space

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Resend the file to the printer.

3. Remove any unnecessary files from the Hard Disk Drive using the Web Server.

4. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

System Error: 77:04

Problem Description: Embedded Web Server internal software error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

System Error: 78.1:04

Problem Description: Media Settings area missing in media settings file

Corrective action:

Resend the file.

System Error: 79:03

Problem Description: Generic firmware error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

System Error: 79:04

Problem Description: Generic firmware error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Try to reprint the image using different selections in the driver.

4. Disable nesting and the queue.

5. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

6. For more detailed information, see How to troubleshoot the 79:04 system error.

System Error: 79.2:04

Problem Description: Operating-system signal error

Corrective action: Try the following:

1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.

2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

3. Try to reprint the image using different selections in the driver.

4. Disable nesting and the queue.

5. If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).

System Error: 81:01

Problem Description: Paper servo shutdown; possible paper jam

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (opening the Rear Door) and clear the obstruction.

2. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged.

3. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA.

4. Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.

System Error: 85:03

Problem Description: Problem finding the Drive Roller zero

Corrective action:

Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.

System Error: 86:01

Problem Description: Carriage servo shutdown; possible paper jam

Corrective action: Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (opening the Rear Door) and clear the obstruction.

2. Perform the Scan-Axis Diagnostic ( Scan Axis test) to obtain further information on the problem.

System Error: 86:11

Problem Description: Scan-Axis length requires too much force or energy

Corrective action: Try the following:

1. Check that cutter disengages correctly.

2. Lubricate Scan Axis.

3. Apply Preventive Maintenance Kit.

System Error: 87:01

Problem Description: Problem with the Scan Axis encoder sensor readings

Corrective action: Try the following:

1. Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip.

2. Check whether the Encoder Strip is broken or damaged. If necessary, replace it.

3. If the system error persists, clean the Encoder Sensor.

4. If the system error persists, replace the Encoder Sensor.

5. Perform the Scan Axis diagnostic test to troubleshoot the problem further.

System Error: 87:10

Problem Description: Problem with the Carriage Encoder Sensor readings

Corrective action: Try the following:

1. Check that the Encoder Sensor is correctly connected to the Carriage PCA.

2. Check whether the Encoder Strip is broken or damaged. If necessary, replace it.

3. Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip.

4. If the system error persists, clean the Encoder Sensor.

5. If the system error persists, replace the Encoder Sensor.

System Error: 88:10

Problem Description: Smart Roll-loading System Position Sensor error detected

Corrective action: Try the following:

1. Check that the Left and Right Smart Roll-loading System Index Sensor and Actuator cables are not damaged and are connected correctly to the Interconnect PCA.

2. Replace the Indexer and Right Slider.