HP Designjet L25500 Error Code List

System Error: 01.0:03 (Error impact I2C channel)

Problem Description: There is an error with a board in the Electronics Module.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 01.0:10 (Problem with the Sausalito PCA)

Problem Description: The Sausalito PCI PCA has failed

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Replace the Sausalito PCI PCA.

3. If the System Error continues, replace the Main PCA.

System Error: 01.1.10 (Problem with the Printmech PCA)

Problem Description: The PrintMech PCA has failed to respond.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the PrintMech PCA and the Sausalito PCI PCA are not damaged and are correctly connected.

3. Replace the PrintMech PCA.

4. If the System Error continues, replace the Sausalito PCI PCA.

System Error: 01.02:10 (ISS PCA Problem)

Problem Description: The ISS PCA has failed to respond.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the connections of the ISS PCAs (Upper and Lower) are correctly connected and not damaged.

3. Check with another set of Ink Cartridges, to ensure the error is not with the Ink Cartridges.

4. Replace the ISS PCAs (Upper and lower).

System Error: 02.01:10 (Problem with the Carriage PCA)

Problem Description: The Carriage PCA has failed to respond.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Trailing Cable is not damaged.

3. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA.

4. Replace the Carriage PCA.

5. Replace the Sausalito PCI PCA.

6. Replace the Interconnect PCA.

System Error: 03:10 (Problem with the PSU)

Problem Description: The Power Supply Unit (PSU) has failed.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Electronics Modules Test.

3. Replace the Power Supply Unit.

System Error: 05.1:10 (Problem with the CPU Fan)

Problem Description: CPU Fan has stopped or burnt.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the printer is unable to reboot, check the connections of the CPU Fan.

3. Replace the CPU Fan.

4. If the printer is still unable to reboot, replace the Main PCA.

System Error: 05.3:10 (Main memory size failure)

Problem Description: This is a service test failure and will only be displayed while in the process of testing a part.

Corrective action: Try the following:

1. Check that at least 256 megabytes of memory is installed in the Printer.

2. Check that the Memory Module is installed correctly.

3. Try installing the Memory Module in the other Memory slot and check if the system error is still displayed.

4. If the System Error reappears, replace the Memory Module.

5. If the System Error does NOT reappear, then the original slot could be faulty. In this case, replace the Main PCA.

System Error: 06.03 (NVM file has a bad CRC)

Problem Description: NVM file has a bad CRC.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Hard Disk Drive.

System Error: 06:10 (Main NVM failure)

Problem Description: Main NVM failure - not detected, read/write failed or readback error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the System Error continues, replace the Hard Disk Drive.

System Error: 08:11 (Connection problem with the Front Panel)

Problem Description: Problem with communication between the Front Panel, the Formatter and the HDD.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the printer emits one or multiple ’beeps’ as the printer turns On, perform the procedure ’Using the buzzer at Power-up to Troubleshoot’. Four beeps would indicate an error with the Front Panel:

3. Check that the Front Panel cable is not damaged and is correctly connected to the Front Panel and to the Interconnect PCA.

4. Check that the Memory Module is installed correctly.

5. Check that the cables between the Interconnect PCA and the Main PCA are not damaged and are correctly connected.

6. Check that the cables between the Hard Disk Drive and the Power Supply Unit and the Main PCA are not damaged and are correctly connected.

7. Check that the cable between the Power Supply Unit and the Main PCA is not damaged and is correctly connected.

8. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

9. Replace the Interconnect PCA.

10. Replace the Sausalito PCI PCA.

System Error: 09.01:10 (TOMAS Error)

Problem Description: There is an error with the TOMAS reading. The measurements are unstable.

Corrective action: Try the following:

1. Check that TOMAS is correctly connected.

2. Replace TOMAS.

System Error: 11:10 (Connection problem with the Trailing cable)

Problem Description: Trailing Cable does not seem to be connected.

Corrective action: Try the following:

1. Check that the Trailing Cable is not damaged.

2. Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA.

3. Replace the Sausalito PCI PCA.

4. Replace the Ink Supply Tubes and Trailing Cable.

5. Replace the Carriage PCA.

System Error: 14.01:00 (Temperature high on the Heat sink)

Problem Description: Over temperature in the Heatsink. At least one of the thermal switches attached to the Triac Heaters of the Heaters Control assembly has reached 90c.

Corrective action: Try the following:

1. If the ambient environmental temperature is extremely warm and the Heaters Control Assembly cooling fan has failed, check the connection of the fan, and replace if required. NOTE: If the reset button is pressed and released quickly, the Front Panel does not have time to reset itself and the 08:11 system error is displayed. If after rebooting the problem will probably be solved. The correct operation of using the reset button on the Front Panel, is to press it and keep it pressed for about 3 seconds.

2. Replace the Heaters Control Assembly.

3. If the heater resistor value is too low, locate which of the heaters and replace:

4. Change the heaters in the Dryer Assembly.

5. Change the heaters in the Curing module.

System Error: 14.02:00 (Current too high on the Dryer Assembly)

Problem Description: Over current in Dryer assembly. The level of amps is over 18 amps, or the amount of current requested from the Dryer assembly is too high.

Corrective action: Try the following:

1. Check if there is an AC voltage surge from the customers electricity supply.

2. Replace the Dryer Assembly.

3. If the level of AC voltage is normal, replace the Heater Control Assembly.

System Error: 14.03:00 (Current too high on the Curing Module)

Problem Description: Overcurrent in Curing Module. The level of amps is over 18 amps, or the amount of current requested from the curing Module is too high.

Corrective action: Try the following:

1. Check if there is an AC voltage surge from the customers electrical supply.

2. Replace the heaters in the Curing Module, replace.

3. If the level of AC voltage is normal, replace the Heater Control Assembly.

System Error: 14.04:00 (AC Voltage too high on the Dryer Assembly)

Problem Description: AC Voltage too high. The voltage value detected that is going to the dryer heater is higher than expected. The correct voltage is calculated by the firmware using the current measured by the Heaters Control PCA and the resistor values stored in the NVM.

Corrective action: Try the following:

1. Check if the voltage of the customer's site is too high.

2. Check the resistance values, if they are too low, replace the Dryer Module.

3. Replace the Heaters Control Assembly. (60 inch.).

System Error: 14.05:00 (AC Voltage too low on the Dryer Assembly)

Problem Description: AC Voltage too low. The voltage is calculated by the firmware using the current value measured by the Heaters control PCA and the resistor values stored in the NVM.

Corrective action: Try the following:

1. Check if the voltage at the customer’s site is not too low.

2. Check the dryer resistor values, if they are too high, or there is an open circuit, replace the Dryer module.

3. Replace the Heater Control Assembly. (60 inch).

System Error: 14.06:00 (One or more heaters are not connected)

Problem Description: There is a communication failure between the Heaters Control Assembly and the Curing Module or Dryer Assembly.

Corrective action: Try the following:

1. Check all the cables are correctly connected from the Heaters Control assembly to the Curing module and the Dryer Assembly around the left arc.

2. Check that none of the cables are damaged, if they are replace them.

3. Check the cables are connected between the Heaters Control Assembly PCA and the Sausalito PCA.

System Error: 14.07:00 (Connection problem with Heaters Control assembly)

Problem Description: I2C Protocol not working. The firmware has detected that there is no communication to/from the Heaters Control Assembly and the Printmech PCA.

Corrective action: Try the following:

1. Check all the cables are connected between the Heaters Control assembly and the PrintMech PCA, try disconnecting and reconnecting them.

2. If there is no light on the 5v LED on the Heater Control PCA, (refer to.) this would indicate a lack of 5v to the Heaters Control assembly, check the cables from the PrintMech.

3. Replace the Heaters Control assembly. (60 inch.).

4. Replace the PrintMech PCA.

System Error: 14.08:00 (No AC voltage in the Dryer Assembly)

Problem Description: The firmware has detected that there is no AC voltage in the Dryer Input connection.

Corrective action: Try the following:

1. Check that the power cables are correctly inserted at the rear of the printer. Check to see if a fuse has blown on one of the electrical input cables (when the region has a fuse in the power cord).

2. Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Dryer Assembly or the RCCD.

3. Check the electrical supply from the customer's site.

4. Check that the power cables are correctly inserted at the rear of the printer.

5. Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Dryer Assembly or the RCCD.

6. Check the connections of the cables from the Dryer input connection, RCCD, the filter and the Heater Control Assembly.

7. Check to see if the fuses F1 and F2 have blown on the Heaters Control Assembly, if they have replace the Heater Control Assembly.

8. Check the 24 Volt LED on the PrintMech is on, see, check the connections between the Heaters Control assembly and the PrintMech PCA, try disconnecting and reconnecting them.

9. One of the following PCAs has failed and must be replaced:

10. Replace the Heater Control Assembly.

11. Replace the PrintMech.

12. Replace the Sausalito PCI PCA.

System Error: 14.09:00 (Heaters Control PCA is not ready)

Problem Description: Heaters Control PCA is not ready, +5v DC has not been detected in the PCA.

Corrective action: Try the following:

1. Check all the cables are connected between the Heaters Control assembly and the Sausalito PCA, try disconnecting and reconnecting them.

2. Check all the cables are connected between the Heaters Control assembly and the PrintMech PCA, try disconnecting and reconnecting them.

3. There is an internal electrical problem with the Heaters Control assembly, replace the assembly.

4. Replace the Sausalito PCI PCA.

System Error: 14.10:00 (Open circuit on the Dryer Assembly)

Problem Description: A certain amount of power is applied to the Dryer Assembly and is then the flow of current is measured, if the flow of current is not as expected, the system error is displayed

Corrective action: Try the following:

1. Check all the cables are connected in the Dryer Assembly, try disconnecting and reconnecting them.

2. Check the power connection to the Heaters control assembly PCA (J10).

3. Check the cable between the Dryer Input connection and the cable of the Dryer Residual Current Circuit Breaker (RCCD)

4. Disconnect the power input to the Dryer Assembly located at the rear of the printer, and reconnect.

5. Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Dryer Assembly or the RCCD.

6. Check to see if there is a blown fuse in the Heater Control Assembly (F1 and F2).

7. Replace the Heater Control Assembly.

8. Faulty resistor in the Dryer Assembly, replace the Dryer Assembly.

System Error: 14.11:00 (Open circuit in the Curing Module)

Problem Description: Power is applied to the Curing module and then the current is measured, if the flow of current is not as expected, the system error is displayed

Corrective action: Try the following:

1. Check all the cables are connected in the Curing Module, try disconnecting and reconnecting them.

2. Check the power connection to the Heaters control assembly PCA (J9).

3. Check the cable between the PSU and the cable of the Curing Residual Current Circuit Breaker (RCCD)

4. Check to see if the Residual Current Circuit Breaker (RCCD) has blown, reset it, if it blows again immediately (or often), this would indicate an error with the Curing Assembly or the RCCD.

5. Check to see if there is a blown fuse in the Heater Control Assembly (F1 and F2).

6. Replace the Heater Control Assembly.

7. Faulty resistor in the Curing Module, replace the heaters in the Curing module.

System Error: 14.12:00 (Petisa Fan Fault)

Problem Description: The fan has failed in the Heaters Control Assembly (Petisa).

Corrective action: Try the following:

1. Check the cables to the fan Assembly are all connected and there is no damage.

2. Check to see if there is any obstruction or dirt in the fan that could stop it rotating.

3. Replace the Heaters Control Assembly Fan.

4. Replace the Heaters Control Assembly.

System Error: 14.13:00 (Current Leak in Drying Channel)

Problem Description: Current leak in the Dryer assembly. The electrical power is removed from the Dryer Assembly, if there is still a flow of current detected, the system error is displayed

Corrective action:

There is a current leak in the triac or relay control system, replace the Heaters Control assembly. Note: If the Dryer Assembly has recently been replaced because of a faulty resistor, this fault can also damage the triac control system.

System Error: 14.14:00 (Current leak in the Curing Module)

Problem Description: Current leak in the Curing Module. The electrical power is removed from the Curing Module, if there is still a flow of current detected, the system error is displayed

Corrective action:

There is a current leak in the triac control or relay system, replace the Heaters Control assembly. Note: If the Curing module has recently been replaced because of a faulty resistor, this fault can also damage the triac control system.

System Error: 14.15:00 (Generic failure with the Heaters Control Assembly)

Problem Description: There is a failure with the Heaters Control assembly.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check all the cables are connected in the Electronics module.

3. Replace the Heaters Control assembly. (60 inch.). Note: If the Curing module has recently been replaced because of a faulty resistor, this fault can also damage the triac control system.

4. Replace the Sausalito PCI PCA.

5. Replace the PrintMech.

6. Replace the Main PCA Formatter.

7. Replace the internal cables of the Electronics Module.

System Error: 14.16:00 (AC voltage too high on the Curing Module)

Problem Description: AC Voltage too high. The voltage value detected that is going to the Curing module is higher than expected. The correct voltage is calculated by the firmware using the current measured by the Heaters Control PCA and the resistor values stored in the NVM.

Corrective action: Try the following:

1. Check if the voltage of the customer's site is too high.

2. Check the resistance values, if they are too low, replace the Curing Heaters.

3. Replace the Heaters Control Assembly. (60 inch.).

System Error: 14.17:00 (AC Voltage too low on the Curing Module)

Problem Description: AC Voltage too low. The voltage is calculated by the firmware using the current value measured by the Heaters control PCA and the resistor values stored in the NVM

Corrective action: Try the following:

1. Check if the voltage at the customer’s site is not too low.

2. Check the Curing resistor values, if they are too high, or there is an open circuit, replace the Curing module.

3. Replace the Heater Control Assembly. (60 inch.).

System Error: 15.01:00 Drying system warm up timed out

Problem Description: Drying System unable to warm up in the pre-defined amount of time (45C for standby & normally 55C for printing).

Corrective action: Try the following:

1. Check if the environmental ambient temperature is low. Check the surrounding temperature is within the printer's operating specifications; it should be higher than 15C for printer operation. If this is the case, increase the ambient temperature of the printer's location.

2. Check if the input voltage is in the range of 198v to 205v, ensure the ambient temperature is higher than 20C for the correct functioning of the printer.

3. Check if the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. Check this by loading another type of substrate.

4. Check if the Dryer IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

5. Check the power going to the IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30C.

6. Perform the IR sensor diagnostic check 8.3 Heating IR Sensor, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required.

7. Check if the position of the IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

8. Check the input voltage is outside the range of specifications for printing, check the installation instructions.

9. Replace the Heaters Control Assembly.

10. If the power arrives to the heater, but the heater does not heat up, replace the heater assembly.

System Error: 15.02:00 (Drying system cool down time out)

Problem Description: Drying System unable to cool down in the pre-defined amount of time.

Corrective action: Try the following:

1. Check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans.

2. Check all the fans are functioning correctly. check the cables of the fans are not damaged and are connected. Replace any fans if required: Top cover fans. Rear Fans. Curing Fans.

3. The environmental ambient temperature is too hot or is outside the operational specification of the printer. Make sure there are no external sources of heat, such as strong lights, direct sunlight, heaters etc.

System Error: 15.03:00 (Drying system temperature too high)

Problem Description: Drying System has exceeded the upper temperature level.

Corrective action: Try the following:

1. The cooling fans intake is blocked, check there are no obstructions on any of the cooling fans: Dryer, Curing, Top Cover Fans, Rear Fans.

2. Check if the Dryer IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

3. Check the power going to the IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30C.

4. Check the position of the IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

5. Perform the IR sensor diagnostic check 8.3 Heating IR Sensor, to check the values being detect by the IR sensor. Replace the Dryer IR sensor if required.

System Error: 15.04:00 (Drying system temperature too low)

Problem Description: Drying System has exceeded the lower temperature level (below 5C)

Corrective action: Try the following:

1. Check if the environmental ambient temperature is low. Check the surrounding temperature is within the printer's operating specifications; it should be higher than 15C for printer operation. If this is the case, increase the ambient temperature of the printer's location.

2. Check if the Dryer IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

3. Check the power going to the IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30c.

4. Check the position of the IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

5. Perform the IR sensor check 1.8.1 Heating and Curing temp, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required.

6. Replace the Heaters Control Assembly.

System Error: 15.05:00 (Problem with the Drying System Temperature Sensor)

Problem Description: Signal error detected with the Drying System Temperature Sensor.

Corrective action: Try the following:

1. Check that none of the air intakes of any of the fans are blocked

2. Check if the Dryer IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

3. Check the power going to the IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30c.

4. Perform the IR sensor diagnostic check 8.3 Heating IR Sensor, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required.

System Error: 15.06:00 (Temperature error detected)

Problem Description: There is a mismatch between the temperature detected by the Drying IR Sensor and the amount of electrical power the Drying System is receiving

Corrective action: Try the following:

1. The ink density is too high, check the User's Manual for the recommended ink density levels.

2. Check if the input voltage is in the range of 198v to 205v, ensure the ambient temperature is higher than 20C for the correct functioning of the printer.

3. Check if the substrate loaded on the printer is too transparent or reflective for the IR sensor to detect the surface temperature. Check this by loading another type of substrate.

4. Check that power is going to the IR Sensor, a good indication of this is the blue LED lights if the sensor is pointing to an object warmer than 30c

5. Check if the Dryer IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

6. Check the position of the IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

7. Perform the IR sensor check 1.8.1 Heating and Curing temp, to check the values being detected by the IR sensor. Replace the Dryer IR sensor if required.

8. Replace the Heaters Control Assembly.

9. If there is power going to the heater, but the heater does not come on, replace the heater.

10. Check the voltage supplied to the Printer is inside the Printers functional specifications.

11. Check the quality of the AC line going into the printer.

System Error: 15.08:00 (Dryer fans not connected)

Problem Description: The array of Drying System fan(s) is not connected. The firmware has detected there is no feedback from the fans.

Corrective action: Try the following:

1. Perform the service test 2.4 to check that all the fans are working.

2. Check the cables from the Dryer Fans to the Printmech are not damaged and are connected.

3. Replace the PrintMech.

System Error: 15.09:00 (Drying fans failure)

Problem Description: One or more Drying fans have failed. The firmware has detected there is no feedback from the fans.

Corrective action: Try the following:

1. Perform the service test 2.4. to confirm that one or more of the fans is not working.

2. If none of the fans are working, this would indicate a failure with the PrintMech, or the cables from the PrintMech:

3. Check the cables from the Printmech.

4. Replace the Printmech PCA.

5. If at least one of the fans is working, check if the failed fans are connected, they are replace the failed fans.

System Error: 15.10:00 (Drying Assembly resistors incorrect)

Problem Description: The firmware measures the current through the Burst resistor and the steady resistor, and it checks that one is greater than the other. If the measurements detected are not as expected this could indicate that the heaters have been swapped in error.

Corrective action:

Replace the Dryer Assembly.

System Error: 16.01:00 (Curing Module warm up time out)

Problem Description: Curing System unable to warm up in the pre-defined amount of time: 9 minutes (45C for standby & normally 95C for printing).

Corrective action: Try the following:

1. Check if the environmental ambient temperature is too low. Check the surrounding temperature is within the printer's operating specifications; it should be higher than 15C for printer operation. If this is the case, increase the ambient temperature of the printer's location.

2. Check if the input voltage is in the range of 198v to 205v, ensure the ambient temperature is higher than 20C for the functioning of the printer.

3. Check if the substrate loaded on the printer is too transparent or reflective for the Curing IR sensor to detect the surface temperature. Check this by loading another type of substrate.

4. Check if the Curing IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

5. Check for an obstacle blocking the IR sensor’s view. Ensure the IR sensor is correctly installed on the printer, with no interference in the IR path

6. Check the power going to the Curing IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30c.

7. Check the position of the Curing IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

8. Perform the IR sensor diagnostic check 8.4 Curing IR sensor, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required.

9. Check if the input voltage is inside the range of specifications for printing, check the installation instructions.

10. Replace the Heaters Control Assembly.

11. If the power arrives to the heater, but the heater does not heat up, replace the heater's in the Curing Assembly.

System Error: 16.02:00 (Curing system cool down time out)

Problem Description: Curing System unable to cool down in the pre-defined amount of time.

Corrective action: Try the following:

1. Check there are no obstructions on any of the cooling fans: Curing, Top Cover Fans, Rear Fans.

2. Check the cables of the fans are not damaged and are connected. Replace any fans if required: Top cover fans. Rear Fans. Curing Fans.

3. The environmental ambient temperature is too hot or is outside the operational specification of the printer. Make sure there are no external sources of heat, such as strong lights, direct sunlight, heaters etc.

System Error: 16.03:00 (Curing system temperature too high)

Problem Description: Curing System has exceeded the upper temperature level (150C).

Corrective action: Try the following:

1. Check there are no obstructions on any of the cooling fans: Curing, Top Cover Fans, Rear Fans.

2. Check the Curing IR Sensor Fan is turning and is correctly installed with the fan in the correct orientation.

3. Check the cables are connected and not damaged.

4. Replace the Curing IR Sensor & Fan.

5. Replace the Printmech.

6. The Curing IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

7. Check the power going to the Curing IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30C.

8. Check the position of the Curing IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

9. Perform the Curing IR sensor diagnostic check “8.4 Curing IR sensor”, to check the values being detected by the Curing IR sensor. Replace the Curing IR sensor if required.

10. Ensure there are no other addition external sources of heat, such as strong sunlight, powerful lights or heaters.

System Error: 16.04:00 (Curing system temperature too low (below 5C))

Problem Description: Curing System has exceeded the lower temperature level.

Corrective action: Try the following:

1. Check if the environmental ambient temperature is low. Check the surrounding temperature is within the printer's operating specifications; it should be higher than 15C for correct printer operation. If this is the case, increase the ambient temperature of the printer's location.

2. Check if the Curing IR Temperature sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

3. Check if there is an obstacle blocking the view of the Curing IR Sensor. Check that it is correctly installed with no interference in the IR path.

4. Check the power going to the Curing IR temperature sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30C.

5. Check the position of the Curing IR temperature sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

6. Perform the IR sensor check diagnostic “8.4 Curing IR sensor”, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required.

7. Replace the Heaters Control Assembly.

System Error: 16.05:00 (Problem with the Curing System Temperature Sensor)

Problem Description: Signal error detected with the Curing System Temperature Sensor.

Corrective action: Try the following:

1. Check the Curing IR Sensor Fan is turning and is correctly installed with the fan in the correct orientation.

2. Check the cables are connected and not damaged.

3. Replace the Curing IR Sensor & Fan.

4. Replace the Printmech.

5. Check if the Curing IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

6. Check the power going to the IR sensor. A good indication is that the blue LED on the sensor’s body will light if the sensor is pointing to an object warmer than 30c.

7. Perform the IR sensor diagnostic check “8.4 Curing IR sensor”, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required.

System Error: 16.06:00 (Temperature error detected)

Problem Description: There is a mismatch between the temperature detected by the Curing IR Sensor and the amount of electrical power the Curing System is receiving

Corrective action: Try the following:

1. The ink density is too high, check the User's Manual for the recommended ink density levels.

2. The input voltage is in the range of 198v to 205v, ensure the ambient temperature is higher than 20C for the functioning of the printer.

3. Check if there is an obstacle blocking the view of the Curing IR Sensor. Check that it is correctly installed with no interference in the IR path.

4. Check if the substrate loaded on the printer is too transparent or reflective for the IR sensor to detected the surface temperature. Check this by loading another type of substrate.

5. Check that power is going to the IR Sensor, a good indication of this is the blue LED lights if the sensor is pointing to an object warmer than 30C

6. Check if the Curing IR sensor is dirty and requires cleaning, use the cleaning procedures described in the User’s Guide while observing all safety precautions while working in the area of the heaters.

7. Check the position of the IR sensor is correct, if it is pointing to a position other than the substrate this will cause an error.

8. Perform the IR sensor diagnostic check “8.4 Curing IR sensor”, to check the values being detected by the IR sensor. Replace the Curing IR sensor if required.

9. Replace the Heaters Control Assembly.

10. If there is power going to the Curing heater, but the heater does not come on, replace the Curing Heaters.

11. Check the quality of the AC line going into the printer is within operational specification.

System Error: 16.08:00 (Curing System fans not connected)

Problem Description: The array of Curing System fan(s) is not connected.

Corrective action: Try the following:

1. To confirm that none of the fans are working perform the service test 2.4.

2. Check the cables from the Curing Fans to the Printmech are not damaged and are connected.

3. Replace the PrintMech.

System Error: 16.09:00 (Curing System fans failure)

Problem Description: The array of Curing System fan is not connected or has failed.

Corrective action: Try the following:

1. Perform the service test 2.4. to confirm that one or more of the fans is not working.

2. If none of the fans are working, this would indicate a failure with the PrintMech, or the cables from the PrintMech:

3. Check the cables from the Printmech.

4. If all the cables from the Printmech to the fans are connected, replace the Printmech.

5. If at least one of the fans is working, check if the failed fans are connected, if they are replace the failed fan (Top Cover Fans. or Rear Cover Fans, Curing Fans.

System Error: 16.10:00 (Curing Assembly resistors incorrect)

Problem Description: The firmware measures the current through the Burst resistor and the steady resistor, and it checks that one is greater than the other. If the measurements detected are not as expected this could indicate that the heaters have been swapped in error.

Corrective action:

Replace the Curing Heaters.

System Error: 21.02:10 (Problem with the Web Wipe motor)

Problem Description: Web Wipe Motor servo shut down.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer, manually pull the Printhead Maintenance Cartridge to the front position and power On the Printer.

2. Switch the Power OFF from the back of the Printer and remove the Printhead Maintenance Cartridge, and switch on, if the error is cleared, replace the Printhead Maintenance Cartridge

3. Replace the Web Wipe Motor.

System Error: 21.03:10 (Electrical problem in the Web Wipe Motor)

Problem Description: Error detected in the area of the Web Wipe Assembly (Rack engage motor electrical)

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer, manually pull the Printhead Maintenance Cartridge to the position and power On the Printer.

2. Switch the Power OFF from the back of the Printer and remove the Printhead Maintenance Cartridge, and switch on, if the error is cleared, replace the Printhead Maintenance Cartridge

3. Replace the Web Wipe Motor.

4. Replace the PrintMech.

System Error: 21.05:03 (Web Wipe Assembly Drifting)

Problem Description: Error detected in the area of the Web Wipe Assembly (Rack engage drifting).

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer, manually pull the Printhead Maintenance Cartridge to the front position and power On the Printer.

2. Switch the Power OFF from the back of the Printer and remove the Printhead Maintenance Cartridge, and switch on, if the error is cleared, replace the Printhead Maintenance Cartridge

3. Replace the Web Wipe Motor.

System Error: 21:10 (Problem in the area of the Service Station)

Problem Description: Fault has been detect in the area of the Service Station.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. foam from the printer’s packaging, screws, plastic parts, etc.) restricting the movement of the Service Station.

3. If the System Error continues, replace the Service Station.

System Error: 21:13 (Problem in the Service Station)

Problem Description: Problem with the Service Station.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station.

3. Switch the Power OFF from the back of the Printer, remove the Printhead Maintenance Cartridge, and switch on.

4. If the System Error continues, replace the Service Station.

System Error: 23:10 (Problem with pressurization in the APS)

Problem Description: The APS has received a request to depressurize, but the system does not depressurize in under a specific time (120 seconds).

Corrective action: Try the following:

1. Check that the relief valve cable is not damaged and is correctly connected to the PrintMech PCA.

2. Check the continuity in the cable of the relief valve.

3. Try tapping the relief valve of the APS with a screw driver to release the mechanism.

4. Check the air tubes connected to the relief valve are not bent or twisted and that air can flow in the tubes.

5. To check if the issue has been solved perform the APS service test.

6. If the test fails replace the APS.

7. Replace the PrintMech PCA.

8. Replace the Sausalito PCI PCA.

System Error: 24:03 (Ink Setup Failure)

Problem Description: Ink Setup failure. The purge process has failed or has been canceled by the customer.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Try purging the Ink Supply Tubes again when the Printer has been rebooted. If the printer does not automatically go into the purge process, use the service test procedure “1.4.1 Purge tubes”.

3. Install new Ink Cartridges in to the Printer and try purging the Printer again. If the printer does not automatically go into the purge process, use the service test procedure “1.4.1 Purge tubes”.

System Error: 24:10 (Ink Cartridge Broken Bag)

Problem Description: A broken bag has been detected in one of the Ink Cartridges. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing

Corrective action: Try the following:

1. The front panel message will indicate which Ink Cartridge has a broken bag. Remove the Ink Cartridge and check for any ink leaking from the cartridge. In some extreme cases:

2. Ink can leak from the damaged Ink Cartridge and contaminate the pressurized air system or

3. Air can get inside the Ink System causing bubbles in the Ink Tubes which can damage the Print- heads.

4. For this issue there is a specific menu selection to solve and recover the printer from the broken bag error. Perform the “Bag Broken Recovery” Diagnostic procedure (.).

5. If the Lower ISS PCS has been damaged by ink this must be replaced if it cannot be repaired.

System Error: 24.02:00 (Top Cover Fans array is not connected)

Problem Description: The firmware has detected that there is no connection to the array of Top Covers Fans

Corrective action: Try the following:

1. Perform the service test 2.4. to confirm that all of the Top cover Fans are not working.

2. Check the Top Cover Fans cable by the left arch, is connected to the PrintMech, at both ends, and that none are damaged.

3. If all the cables from the Printmech to the fans are connected, replace the Printmech.

System Error: 24.03:00 (One of the Top Cover Fans not connected)

Problem Description: The firmware has detected that one or more of the Top Covers Fans is not working.

Corrective action: Try the following:

1. Perform the service test 2.4. to confirm that one or more of the Top cover Fans is not working.

2. If none of the fans are working, this would indicate a failure with the PrintMech, or the cables from the PrintMech:

3. Check the cables from the Printmech.

4. If all the cables from the Printmech to the fans are connected, replace the Printmech.

5. If at least one of the fans is working, check if the failed fans are connected to the array, if it is connected replace the failed fan (Top Cover Fans.

6. If the error is not cleared, check all the cables from the failed fan to the PrintMech.

System Error: 26.00:10 (Contact failure with Magenta Ink Cartridge)

Problem Description: Bad contact detected in ISS slot 0 floater.

Corrective action: Try the following:

1. Remove the Magenta Ink Cartridge and reinstall it in to the Printer.

2. Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector).

3. Check the floater spring is functioning correctly.

4. Replace the Magenta Ink Cartridge.

5. Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

6. Replace the ISS to Cartridge cable (Magenta Ink Cartridge).

7. Replace the ISS PCA.

8. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.01:10 (Contact failure with Yellow Ink Cartridge)

Problem Description: Bad contact detected in ISS slot 1 floater.

Corrective action: Try the following:

1. Remove the Yellow Ink Cartridge and reinstall it in to the Printer.

2. Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector).

3. Check the floater spring is functioning correctly.

4. Replace the Yellow Ink Cartridge.

5. Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

6. Replace the ISS to Cartridge cable (Yellow Ink Cartridge).

7. Replace the ISS PCA.

8. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.02:10 (Contact failure with Black Ink Cartridge)

Problem Description: Bad contact detected in ISS slot 2 floater.

Corrective action: Try the following:

1. Remove the Black Ink Cartridge and reinstall it in to the Printer.

2. Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector).

3. Check the floater spring is functioning correctly.

4. Replace the Black Ink Cartridge.

5. Check that the ISS to Cartridge cable (Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

6. Replace the ISS to Cartridge cable (Black Ink Cartridge).

7. Replace the ISS PCA.

8. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.03:10 (Contact failure with Cyan Ink Cartridge)

Problem Description: Bad contact detected in ISS slot 3 floater.

Corrective action: Try the following:

1. Remove the Cyan Ink Cartridge and reinstall it in to the Printer.

2. Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector).

3. Check the floater spring is functioning correctly.

4. Replace the Cyan Ink Cartridge.

5. Check that the ISS to Cartridge cable (Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

6. Replace the ISS to Cartridge cable (Cyan Ink Cartridge).

7. Replace the ISS PCA.

8. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.04:10 (Contact failure with Light Magenta Ink Cartridge)

Problem Description: Bad contact detected in ISS slot 4 floater.

Corrective action: Try the following:

1. Remove the Light Magenta Ink Cartridge and reinstall it in to the Printer.

2. Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector).

3. Check the floater spring is functioning correctly.

4. Replace the Light Magenta Ink Cartridge.

5. Check that the ISS to Cartridge cable (Light Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

6. Replace the ISS to Cartridge cable (Light Magenta Ink Cartridge).

7. Replace the ISS PCA.

8. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26.05:10 (Contact failure with Light Cyan Ink Cartridge)

Problem Description: Bad contact detected in ISS slot 7 floater.

Corrective action: Try the following:

1. Remove the Light Cyan Ink Cartridge and reinstall it in to the Printer.

2. Check the Ink supply tube to this Ink Cartridge has not been forced laterally causing a misalignment of the floater (Ink supply connector).

3. Check the floater spring is functioning correctly.

4. Replace the Light Cyan Ink Cartridge.

5. Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA.

6. Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge).

7. Replace the ISS PCA.

8. Replace the Ink Supply Tubes and Trailing Cable.

System Error: 26:14 (An incorrect Ink Cartridge has been detected)

Problem Description: A wrong Ink Cartridge has been detected.

Corrective action: Try the following:

1. Remove the Ink Cartridges and check that they are the correct ones for this Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Replace the Ink Cartridges.

System Error: 27:14 (An incorrect Printhead has been detected)

Problem Description: An incorrect Printhead has been detected.

Corrective action: Try the following:

1. Remove the Printheads and check that they are the correct ones for this Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Replace the Printheads.

System Error: 29:02 (Printhead Cleaning Cartridge almost finished)

Problem Description: The Printhead Cleaning Cartridge absorber is almost finished. It will have to be replaced soon.

Corrective action: Try the following:

1. Replace the Printhead Cleaning Cartridge.

2. If the message continues even though the Printhead Cleaning Cartridge has been replaced, Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. If the new Printhead Cleaning Cartridge is not detected, reset the life counter of the part manually.

System Error: 32:01.01 (The substrate printed on is too small)

Problem Description: This system error occurs when there is a small amount of paper printed (less than 79 inches (200cm) long.

Corrective action: Try the following:

1. Check there is no obstacle between the Take Up Reel optical sensors.

2. Check the paper is attached to the Take Up Reel spindle.

3. Check the Take Up Reel switch is in the correct position.

4. If needed, use the Take Up Reel arrow keys to wind paper before resume printing.

5. To resume printing, press OK.

System Error: 32:01.02 (Problem with the Take Up Reel)

Problem Description: This system error happens when there is a small amount of paper printed (less than 70 inches long), and the Take Up Reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more that 3 seconds. The most probable cause of this error is the user has forgotten to set the switch direction or tape the paper to the spindle core, when the paper reaches the floor and blocks the Take Up Reel IR sensors. Corrective action

Corrective action: Try the following:

1. Check that there is no interference around the Take Up Reel optical sensors.

2. Check the paper is attached to the Take Up Reel spindle.

3. Check the Take Up Reel switch is in the correct position.

4. Check there is no obstacle between the Take Up Reel optical sensors

5. If required, use the Take Up Reel arrow keys to wind paper before resuming the print.

6. When the jam is cleared, printing is resumed. Press the Ok key to clear the Warning message.

System Error: 32:01 (Take Up Reel disconnected)

Problem Description: There is a cable connection problem with the Take Up Reel.

Corrective action: Try the following:

1. If you want to keep using the Take Up Reel, you must turn off the printer and check all Take Up Reel cables are connected again (Sensors cables, printer cable).

2. If not, manually unload the paper from the Take Up Reel. Remember to cut the paper before.

System Error: 32:02 (Take Up Reel disconnected at initialization)

Problem Description: Problem Description This message is shown during initialization of the printer and indicates a warning that the Take Up Reel has been disconnected while the printer was off. This error is also shown if the user tries to enable the Take Up Reel but it is not connected to the Printer.

Corrective action:

Connect the Take Up Reel to the Printer and press Ok to continue.

System Error: 41:03 (Limited electrical voltage at the Media Axis motor)

Problem Description: Electrical current limit in paper motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

3. Replace the Media-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 41:10 (Electrical fault at the Media Axis motor)

Problem Description: Electrical fault in Media Axis motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Media-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Media-Axis Motor.

4. If the System Error continues, replace the PrintMech PCA.

System Error: 42:03 (Problem with the Scan Axis Motor)

Problem Description: Electrical current limit in Scan Axis motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media blocking the Carriage Assembly, then clear the obstruction.

3. Perform the Scan Axis Service Test.

4. Replace the Scan Axis Motor.

5. If the System Error continues, replace the PrintMech PCA.

System Error: 42:10 (Electrical fault in the Scan Axis area)

Problem Description: Electrical fault in Carriage Motor or starting the Scan Axis or Homing Scan Axis.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Scan Axis Service Test.

3. Check that the Scan Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

4. Replace the Scan Axis Motor.

5. If the System Error continues, replace the PrintMech PCA.

System Error: 43:10 (Problem with the Vacuum Fan)

Problem Description: Vacuum Fan has failed.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Vacuum Fan service test.

3. Check that the Vacuum Fan cables are not damaged and are correctly connected to the Interconnect PCA.

4. Also check that the cables between the Interconnect PCA and the PrintMech PCA are not damaged and are correctly connected.

5. Replace the Interconnect PCA.

6. Replace the Vacuum Fan.

7. If the System Error continues, replace the PrintMech PCA.

System Error: 44:10 (There is a problem with the Aerosol Fan)

Problem Description: The Aerosol Fan has failed.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA.

3. Replace the Aerosol Fan.

4. If the System Error continues, replace the Interconnect PCA.

System Error: 44:11 (Connection problem with the Aerosol Fan)

Problem Description: Aerosol Fan not connected.

Corrective action: Try the following:

1. Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Aerosol Fan.

System Error: 45.01:00 (Rewinder Servo Shutdown)

Problem Description: Problem with the Rewinder servo

Corrective action: Try the following:

1. Check the spindle is correctly inserted into the Printer.

2. Load the substrate again making sure that the media is straight and that a ‘bubble’ is not formed on the media path. Do not rewind manual the media when the printer is checking the roll.

3. Check that the Spindle is not damaged and the gear at the end the spindle is correctly attached.

4. Perform 3.1 Rewinder Motor service test.

5. Check the Rewinder motor cable is not damaged and is correctly connected.

6. Replace the Right Roll Housing assembly.

7. Replace the Rewinder Motor.

System Error: 45.02:10 (Rewinder inverse polarity)

Problem Description: Rewinder inverse polarity. This message is only displayed when the printer is initializing

Corrective action:

Swap over the power cables of the Rewinder motor.

System Error: 45.03:00 (Rewinder driver system fault)

Problem Description: There is a system fault with the Rewinder driver.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Rewinder motor cables are not damaged and are correctly connected to the PrintMech PCA.

3. Replace the Rewinder Motor.

4. Replace the PrintMech PCA.

System Error: 46:03 (Primer Servo shutdown)

Problem Description: There is a problem with the servo of the Primer.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check to make sure there is not obstruction in the Primer mechanism.

3. Replace the Primer Assembly.

4. Replace the PrintMech PCA.

5. Replace the Interconnect PCA.

System Error: 46:10 (Electrical fault in the Primer motor)

Problem Description: Electrical fault in Primer motor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check to make sure there is not obstruction in the Primer mechanism.

3. Replace the Primer Assembly.

4. Replace the PrintMech PCA.

5. Replace the Interconnect PCA.

System Error: 46:13 (Primer distance failed)

Problem Description: Primer test distance failed.

Corrective action: Try the following:

1. Check that the Primer arm is not damaged and there are no obstructions in the way.

2. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

3. Replace the Primer Assembly.

System Error: 50:01 (OMAS Navigation failure)

Problem Description: OMAS Navigation failure.

Corrective action: Try the following:

1. Before preceding with corrective action for this error, it must be noted that some substrates cannot be detected by the OMAS. If the substrate has a high plastic content, is very reflective or is very smooth the OMAS will not detect it. In this case, the OMAS sensor must be disabled if the customer wants to carry on using the same media. To disable/enable the OMAS. It can also be disabled from the RIP.

2. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

3. Clean the OMAS window.

4. Perform the OMAS check service test.

5. Replace the OMAS.

System Error: 50:03 (Internal electrical connection problem)

Problem Description: FW error in DSP or Engine code or link is broken between PCAs.

Corrective action: Try the following:

1. There is a tendency for this system error to being displayed because of cables becoming disconnected. Check all relevant cables are correctly connected, especially the cables from the OMAS Controller and the Main PCA and the Sausalito PCA.

2. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

3. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50.01:10 (Connection problem with OMAS)

Problem Description: Error with the Optical Media Advance Sensor (OMAS) component or with the cable between sensor and the PCA.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest firmware version, if not, update the firmware to the latest version.

3. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50.01:11 (Error with Media Advance Sensor or with cable)

Problem Description: Error with the CAN cable of the CAN driver.

Corrective action: Try the following:

1. Check the cable is not damaged and is correctly connected between the Sausalito and the OMAS Controller Board.

2. Replace the OMAS controller PCA

3. Replace the Sausalito PCA.

4. Replace the cable between the Sausalito and the OMAS Controller Board.

System Error: 50:11 (Media navigation problem)

Problem Description: Navigation problems, caused by a mis-positioned sensor, DOF or skew issue.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

4. Replace the OMAS Controller Card.

5. Replace the OMAS Module.

System Error: 50:14 (Firmware version mis-match)

Problem Description: FW version mismatch between the controller fw and the version of the file in the Engine disk.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Replace the OMAS Controller Card.

System Error: 50.02:10 (Problem with OMAS Controller PCA)

Problem Description: Error with the media advance sensor controller board.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Check that the CAN cable and the Encoder Cable are correctly connected to the OMAS PCA and the Sausalito PCA.

4. Check the connection between the OMAS PCA and the Sausalito PCA (the Sausalito is the card connected just behind the OMAS PCA).

5. Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA.

6. Replace the OMAS Controller Card.

System Error: 51:10 (An error has been detected with the Window Lock Sensor)

Problem Description: Error detected with the sensor on the Window.

Corrective action: Try the following:

1. Check that the Window Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Check the Window sensor locks are activating the Window Lock Sensor.

3. Replace the Left and Right Window Lock Sensor.

System Error: 51.01:10 (Problem with the Service Station door sensor)

Problem Description: Error detected with the sensor on the Service Station Door.

Corrective action: Try the following:

1. Check that the Printhead Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Perform the Sensors service test.

3. Replace the Printhead Maintenance Cartridge Door Sensor.

System Error: 52:01 (A problem with the Drop Detector)

Problem Description: Drop Detector fiber detected.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Ink Funnel is correctly installed. Use the ‘Replace Ink Funnel’ process to access the funnel.

3. Check that there is no obstructions in the funnel, such as media which would block the detector signal.

4. Replace the Drop Detector.

System Error: 52:10 (A problem with the On/Off switch in the Drop Detector)

Problem Description: Drop Detector switch On/Off failure.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable.

3. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA.

4. Replace the Drop Detector.

5. If the System Error continues, replace the Interconnect PCA.

6. Replace the Sausalito PCI PCA.

System Error: 53:10 (Problem with the Media sensor)

Problem Description: An error has been detected with the Media sensor.

Corrective action: Try the following:

1. Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA.

2. Perform the Substrate Path Sensor service test.

3. Replace the Media Sensor.

System Error: 54:10 (Problem with the Media lever sensor)

Problem Description: Pinch Lever sensor error detected.

Corrective action: Try the following:

1. Check that the Media Lever Sensor cable is not damaged and is correctly connected to the Interconnect PCA.

2. Replace the Media Lever Sensor.

System Error: 55:10 (Problem with the Line Sensor)

Problem Description: An error has been detected with the Line Sensor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Line Sensor service test.

3. Replace the Line Sensor.

4. If the System Error continues, replace the Carriage PCA.

System Error: 56:10 (Analog encoder calibration has failed)

Problem Description: Analog Encoder calibration failed. There is a problem with the Drive Roller Encoder/sensor

Corrective action:

Replace the Encoder Disc and Sensor.

System Error: 58:10 (Problem with the Color Sensor)

Problem Description: An error detected with the Color Sensor.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Perform the 1.6.1 Color Sensor test.

4. If the error is displayed during the printer’s initialization, perform the “6.2 Color Sensor service test”.

5. If the error is displayed after the printer has initialized, for example when performing a Color Calibration/Linearization, perform the 5.6.3. Open/Close SOL.

- If the Color Sensor Shutter opens and closes, but the error is still displayed, replace Color Sensor Assembly.

- If the Color Sensor Shutter does not open or close, replace the Color Sensor Actuator Assembly.

6. If the color sensor activator does not elevate or is broken, replace the Color Sensor Actuator Assembly.

7. If the test is unable to find a good position to open the shutter:

8. Replace the Color Sensor.

9. Replace the Encoder Strip.

10. If the System Error continues, replace the Carriage PCA.

System Error: 61:01 (Problem with the format of the file)

Problem Description: The file format is incorrect and the Printer cannot process the job. This error is mostly seen when a customer is attempting to print a job from a RIP with an unsupported raster format. The most common cause of this error when the customer does not use the correct printer driver for the RIP being used.

Corrective action: Try the following:

1. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

2. Check if the RIP supports the printer and that the printer driver is installed in the RIP.

3. Check that the RIP version is the latest available.

System Error: 61:08.01 (Job is password protected)

Problem Description: The file cannot be printed because it is password protected.

Corrective action:

Resend the file without password protection.

System Error: 61:09 (Communication with the RIP broken)

Problem Description: There is a problem with the communication between the RIP and the Printer. The job cannot be printed, so it is canceled to save media.

Corrective action: Try the following:

1. Check the connection of the LAN cable from the Printer and from the computer with the RIP application.

2. Check to see if there is any error message from the RIP application.

System Error: 63:04 (Network problem)

Problem Description: Input/Output problem through the Network Connector.

Corrective action: Try the following:

1. Check that the network cable is correctly connected to the network connector.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. If the System Error continues, replace the Main PCA.

System Error: 63:05 (The raster data does not arrive quick enough)

Problem Description: The raster data of the job is not arriving quick enough to assure correct printing conditions. If there are pauses, more than 20 seconds, while receiving information from the RIP, the printer will cancel the job to avoid problems with the temperature.

Corrective action: Try the following:

1. Check that a 1 Gigabit Ethernet Card is being used in the computer with the RIP, make sure it is correctly installed. If necessary, replace the Gigabit Ethernet Card. Do not printer via a hub, as the communication is not quick enough.

2. Check the RIP for any error messages. Check that the computer with the RIP application is functioning correctly. Check the HDD is not full, does the computer need to be defragmented etc.

3. Check the customer is printing from a computer with the minimum system requirements, check the RIP documentation for details.

4. Check if the RIP option “RIP while printing” is enabled. If it is enabled this could cause the computer to run slowly if it does not have sufficient power.

5. As a workaround the customer could reduce the resolution of the job, or increase the number of passes, in order to reduce the need for the bandwidth.

System Error: 65:04 (I/O port problem)

Problem Description: Input/Output problem through an unknown port.

Corrective action: Try the following:

1. Check that the unknown port cable is correctly connected to the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

System Error: 66:08 (Cannot print on the current type of media)

Problem Description: The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.

Corrective action: Try the following:

1. Resend the file to be printed on the current paper type.

2. Change the paper type to the type that was loaded when the file was originally sent.

System Error: 71:19 (Mis-match of printer information)

Problem Description: Different serial numbers detected in Main NVM (hard disk) and the Backup NVM (in ISS PCA).

Corrective action:

Perform the Error 71:19 Recovery.

System Error: 72:04 (Generic firmware error)

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

System Error: 73:03 (Problem with the Carriage encoder)

Problem Description: Carriage encoder reading error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Perform the Scan Axis service test.

4. Perform the Substrate Path service test. NOTE: Do not change the Ink Supply tubes and the Hard Disk at the same time as this will cause the system error 71:19.

System Error: 74:01 (Error upgrading firmware file)

Problem Description: Error uploading firmware update file.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Resend the firmware update file to the Printer.

System Error: 74:04 (Request to upgrade the firmware)

Problem Description: This error is displayed when the current firmware does not support the installed PrintMech PCA.

Corrective action:

Install the latest firmware through the Embedded Web Server.

System Error: 77:04 (Embedded Web Server internal software error)

Problem Description: Embedded Web Server internal software error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest firmware version, if not, update the firmware to the latest version.

System Error: 78.01:04 (Media settings error)

Problem Description: Media Settings are missing or corrupt.

Corrective action: Try the following:

1. Check that the media selected in the RIP is also present in the firmware of the printer.

2. Upgrade the printer’s firmware.

3. Upgrade the RIP and the RIP’s driver

4. Resend the file

System Error: 78.02:01 (End of roll detected on the Rewinder)

Problem Description: The printer has reached an end of roll condition. Media moving, but input spindle not rotating

Corrective action: Try the following:

1. If the roll is not finished, unload the paper and load it again.

2. Load a new roll of media.

3. Check the media is not slipping on the spindle.

System Error: 79:03 (Generic firmware error I)

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest firmware version, if not, update the firmware to the latest version.

System Error: 79:04 (Generic firmware error II)

Problem Description: Generic Firmware error.

Corrective action: Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version.

3. Try using different selections in the RIP to print the image.

4. For more detailed information on troubleshooting the 79:04 system error.

System Error: 81:01 (Problem with the Media Drive)

Problem Description: Paper servo shutdown.

Corrective action: Try the following:

1. If the media is nearing the end of the roll, check the remaining media is not strongly glued to the media core.

2. Open the Window, observing all safety procedures check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

3. Check the performance of the rewinder system as it may also cause a servo shutdown.

4. Perform the Drive Roller service test.

5. If the error continues, replace the Media Axis Motor.

System Error: 81:03 (Problem with setting the encoder position)

Problem Description: It was impossible to correctly stop the servo before setting the encoder position.

Corrective action: Try the following:

1. Open the Window observing all safety procedures and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the Substrate Path service test.

3. Replace the Media-Axis Motor.

System Error: 82:01 (Media jam in the platen)

Problem Description: Media jam detected in the Print Platen area.

Corrective action: Try the following:

1. Open the window observing all safety procedures and clear the Print Platen of any obstruction. Check especially around the area of the media jam sensor, on the left end of the platen.

2. Check the cable from the Media Jam Sensor is connected and not damaged.

3. Check the reflector assembly on the side of the Carriage is not dirty or damaged. If it is dirty clean it, if it is damaged replace the Media Jam Sensor and reflector.

System Error: 85:03 (Drive Roller encoder problem)

Problem Description: Problem finding the Drive Roller zero.

Corrective action:

Perform the Driver Roller service test.

System Error: 86:01 (Carriage servo shutdown)

Problem Description: There is a problem with the carriage assembly.

Corrective action: Try the following:

1. Open the Window observing all safety precautions and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Check that the Carriage Stopper is correctly installed.

3. Perform the “Scan Axis” Diagnostic, depending on the result of the test, you may need to replace the following parts:

- Scan Axis Motor.

- Encoder Strip.

4. Check the cables are correctly connected between the PrintMech PCA and the Scan Axis Motor.

5. If the error continues, replace the Scan Axis Motor.

System Error: 93:11 (Unable to pressurize the IDS)

Problem Description: The IDS must be pressurized but the requested pressure is not achievable in the time given (120 seconds).

Corrective action: Try the following:

1. Perform the APS service test.

2. Check the air pumps are correctly connected.

3. Check the cables from the PrintMech to the Air Pump are connected and not damaged.

4. Check that the air tubes connected to the air pressure sensor are not pinched and are correctly connected.

5. Check that the air tubes are connected, as this issue could cause this system error to be displayed

6. Check the Primer air tubes are connected and not damaged.

7. Tap on the relief valve with a screw driver several times to release it from a pressure blockage.

8. Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer.

9. Replace the APS Assembly.

10. Replace the ISS PCA.