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News — Designjet 500 800 Technical Help

Designjet 500 Service Station Installation Problem

Posted by Bob Wert on

I am trying to install the service station, and for whatever reason, the screw holes aren't lining up. Is there supposed to be a space in between the part and the machine? Putting the service station back into the plotter can be a little tricky the first time.  Hold the SS under the SS bracket and then go straight up and then in toward the frame.  There is a lip on the front edge of the SS that has to ride on top of a plastic ledge on the bracket.  When it is in correctly, it will be against the...

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Designjet 500 Service Station Installation Instructions

Posted by Bob Wert on

Hi!  I just got a new service station from you.  Do you have a video or instruction sheet for the installation? Thanks! John The instruction for replacing the Designjet 500 service station are in the service manual, starting on page 8-52.  The service manual can be downloaded from Designjet 500, 800 Service Manual. If the carriage is locked over the service station, rotate the white plastic gears on the lower right of the service station until the carriage is free. Let me know if I can be of any further help.

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Designjet 500 Rejecting Print Head

Posted by Bob Wert on

We just installed the printheads. Thanks so much for sending them out yesterday. However, the machine flashes the exclamation mark on the yellow printhead saying that it is worn out (on the new printhead). All of the other ones have their status as "inserted". Since acquiring the printer, we replaced the belt, the interconnect cable, the ink tube system, and the ink supply station. The printer finally prints, but the patterns come out like this (attached) and the machine says it failed to align the printheads. When the carriage moves, it seems as though there is a slight lag between...

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How to reset E-mod to correct model and serial number

Posted by Bob Wert on

How to reset E-mod to correct model and serial number: (Solution for Errors 1:10 & 1:12) Power up while pressing UP and ENTER (service mode) Choose SERVICE UTILITIES Choose EEROM SETUP Enter serial #, model # and font type Switch power off and back on Perform paper advance calibration

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Designjet 510 Frequent Reload Media Message

Posted by Bob Wert on

have a Designjet 510 that constantly tells you to reload the paper roll. Sometimes it will plot one or two plots sometimes more without reloading the roll, but usually after it gets done and cut the paper is says to load paper again. I have replaced the media sensor and carriage assembly, and it still has the reload paper error often. When trying to calibrate after replacing the black print head it keep saying to load paper and would not calibrate. Have you seen this problem on the 510 before?  Any help would be greatly appreciated! Thank you for your...

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