Tech Help — Designjet T2500

Question: "The plotter is a T2530. It was giving error code 06.1:10, and after I replaced the disk, it's giving error code 59.5:19, showing that it's not compatible. M.L." Answer: The disk you installed is loaded with firmware for the T1500 and T2500. The T2530 requires a different disk, and that is why you are seeing error 59.5:19. The correct disk for the T2530 is available here: 500GB SATA Hard Disk Drive L2Y22-67004 / L2Y21-67004 One more thing worth knowing before you install a replacement: the disks we sell are "virgin" status, meaning they have no serial ID until they...

Question: "Good morning Tim, I hope you are doing well. I am currently experiencing an issue with my HP T920 printer. I just installed a brand new yellow ink cartridge, but the printer will not read it and simply displays a message to replace it. Do you have any suggestions on how to resolve this? Thank you, C.J." Answer: The first thing I want to know in this situation is whether the printer rejects the cartridge immediately, or whether it takes a couple of minutes and then asks for a replacement. Those two symptoms point in different directions. In this...

Question: "Hi,I recently did my second belt replacement on my T1100 (both belts from LPS as they appear to be the only ones with the guide ribs). The first time everything went well. This time, the machine keeps insisting on a printhead replacement.I've tried the printhead recovery kit (and changed printheads), and ink readily flows through the tubing into the printhead carousel. But the system keeps failing the first printhead, telling me to reseat/replace it. I do this, it moves to the service station, and fails again. Is there anything else I could have mis-reconnected? the cable and ink tubes...