Question:
"Good morning Tim,
I hope you are doing well.
I am currently experiencing an issue with my HP T920 printer. I just installed a brand new yellow ink cartridge, but the printer will not read it and simply displays a message to replace it.
Do you have any suggestions on how to resolve this?
Thank you,
C.J."
Answer:
The first thing I want to know in this situation is whether the printer rejects the cartridge immediately, or whether it takes a couple of minutes and then asks for a replacement. Those two symptoms point in different directions.
In this case, the printer rejected the brand new yellow cartridge immediately. That makes the ink supply station the most likely culprit rather than the cartridge itself, so I would replace the ink supply station.
The ink supply station (CR357-67028) is available here: Ink Supply Station for Designjet T920, T1500, T2500, T3500
Best,
Tim Wert