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I recently purchased a Designjet 5000 and connected to my PC running Windows 7 Home Premium, unfortunately my PC didn't communicate with the printer, is there a software issue? can you please respond. Regards, Phil Ortiz Sr. Creative Roofing Solutions. If the plotter gets to a ready state without any errors, go into the set-up menu and run a demo plot.  If it prints, the plotter is good enough to communicate.   Get the “XP Pro 64” driver from HP.com and install it on your computer.  If you are using Ethernet, you will need to know the IP address of...

Hi Sir, I have a problem of my HP desigejet 5500 42', system self-test failure, and shows that system error: Air pressure system. How can I fix the problem and need change any parts? It is urgently and like to have your opinion with much appreciations. Best Regards Henry  You will need to replace the air pressure system (APS).  It is a small mechanism clipped under the ink supply station, fairly easy to replace.  The replacement procedure is in the service manual which can be downloaded from MANUAL. The part you need can be ordered here:  http://www.lpscomputer.com/p-2507-c6090-60084-designjet-5000-5500-aps-air-pressure-system.aspx

I have a HP Designjet 5000 and last year I purchased a new carriage belt. I installed it and everything worked great.  I did not use the printer for a couple of months and now I can not get it to received a signal through the HP Directjet Card on the back of the printer.  I installed an new card but still do not get a light on the back to verify internet connection.  Is there something I can do to resolve this problem? Try to open the web page in the plotter by using Internet Explorer, Chrome, Firefox, etc. ...

Hello! I have a technical support question that I'm hoping you can help with and/or point me in the right direction with regards to which part I need to order. I was having a repeated Cyan printhead failure (after 2-3 feet of material) a while back and noticed air in the line, so I tried priming the tubes with no success. I've recently purchased a new ink system from you, and installed correctly using another new cyan printhead, and again, it's failed after a few feet. I've gone through 4-5 cyan printheads at this point, and just can't afford to...

We have received Error Code 010030 034c95a consistently now regardless of the outlet into which it's plugged. I've tried it in different circuits in two different rooms – even our surge-protected emergency outlet. On a couple of occasions the printer has also displayed 0b000a 030f053b and "Check Cleaner Path." These have appeared only a few times out of the thirty-or-so restarts. I'm wondering if you have any suggestions, otherwise it's looking more like I'll have to call a service company. Which is too bad because the ones in our area are not great. I'd appreciate any help you can offer....