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This problem occurs in the following HP Designjet models: T610, T620, T770, T790, T1100, T1120, T1200, T1300, T2300, Z2100, Z3100, Z3200, Z5200, Z5400.  If your printer is rejecting HP 70 printheads or HP 72 printheads, or if the printheads seem generally unreliable, there's a good chance there's nothing wrong with the printheads themselves. Often the contacts on the trailing cable corrode, and fail to send a consistent signal to and from the printheads. If you're on your second or third replacement printhead, and about ready to put some creatively-placed holes in the printer, power the machine off, and check the...

We purchased the HP1050C ink tube replacement and are in the process of bringing the plotter back up. The system is not recognizing the set-up printheads and is only flashing a “insert printhead” message. We tried reseating the printheads but this is as far as we get. What should be looked at/redone/reviewed… to move forward? Wendy told me you have defective set-up print heads.  We test all the set-up print heads before they are packaged, so I don’t think that is the problem.  After the Designjet 1050C ink tube system is installed, the PRODUCTION print heads must be installed and...

During the days of its launch, HP Designjet 800 was considered as a game- changer for printing industry. And, with the further launch of HP Designjet 5000, the stage is finally set for the grand reception. The Designjet 5500 has incorporated some of the best features of 500 and 800, taking the best of both worlds and has blended them perfectly into a marvelous printing product that can change the face of the entire industry.The 5500 is not just a printer but is a power- packed machine that has a weight of 120 kg for a 60 inch format printer....

Hello, I had just installed one of your belts for the the DJ 5000ps and when I tried printing the calibration sheet the printer started leaking the light cyan ink. I think the problem was with my Ink Tube System and have bought a replacement from you guys. The ink got everywhere all the print head cleaners were soaked and the vacuum fan had was all saturated as well. My question is since the ink got everywhere do I need to get new print heads and print head cleaners. Seeing as how they are around $140 each it would be...

I have a HP Designjet 5000 and last year I purchased a new carriage belt. I installed it and everything worked great.  I did not use the printer for a couple of months and now I can not get it to received a signal through the HP Directjet Card on the back of the printer.  I installed an new card but still do not get a light on the back to verify internet connection.  Is there something I can do to resolve this problem? Try to open the web page in the plotter by using Internet Explorer, Chrome, Firefox, etc. ...