News — Designjet 5000 5500 Technical Help

Last week the light cyan ink cartridge was getting low and the printer stopped printing with an error.  I didn’t notice the print head symbol was flashing, I just assumed it was too low on ink. I replaced the ink cartridge, started it up and then noticed the flashing print head symbol.  I cleaned the contacts but that did not work.  I ordered a new print head and replaced it two days ago and the printer worked for a few prints.  Today the same light cyan printhead flashing symbol is back.    Help?  Alan Stacy When a print head is replaced...

Considering replacing one of these and wondered how much ink should be left in a cartridge before starting the priming process?  Good question.  If the ink level in any of the cartridges is below 20% or you have a “CARTRIDGE LOW” indication, the  plotter will refuse to prime until it sees a higher ink level.  The plotter wants to be sure to have a successful priming routine.

Greetings. I have the HP Printer HP Designjet, 5500 look to buy ink against water and sun  My question:  Possible Print external  Without any problems I  Canvas vinyl  usd. Thank you Normal dye ink will fade quickly in the sun and water will make it run.  The UV ink will not fade in the sun but will run when wet with water.  The solution for your needs is to use UV ink, laminate the print to protect it from water or use a reverse print plastic media and protect the back side from water.  Canvas is not going to work for outdoor use. The newer...

Darcy asked me to get involved with the problem you are having.  As I understand it, the original problem was that ink cartridges were being rejected by a 5500. The ink cartridges were replaced with new OEM cartridges and the problem persisted.  We sent a refurb. Ink tube system that did not help followed by a new OEM ink system.  You also installed a used known good ink cartridge in the failing slot with no change in symptoms. The problem is that the ink cartridge is not communicating with the electronics module for some reason.  You have done all the...

I recently purchased the belt kit and ink tube system for a designjet 5000 and after installing I've been unable to get past the initial boot up as the error check printhead path (2) is displayed. I've attached a video of what's happening with the carriage during the startup procedure. Would you have any suggestions on what you think the problem would be?   There are a number of things that can cause the print head path error.  The brass screw on the tensioner assembly may not be totally disengaged.  It needs to be completely unscrewed and hanging on its...