Service Configuration Print

The Service Configuration Print is a useful tool for troubleshooting the Printer. The Service configuration Print contains the following information about the Printer:

• General Configuration
• Printhead information
• Cartridge information
• Operating conditions
• Calibrations
• Maintenance
• IIO Configuration

How to Print the Service Configuration Print

1. Load media (roll media or at least an A4 sheet) into the printer.
2. Once the message “Ready” is displayed on the front panel, scroll to the “Printer Setup Options” icon and press the Enter key.
3. Once inside the “Printer Setup Options” menu, use the Arrow keys to scroll to the “Utilities” menu display and press Enter.
4. Once inside the “Utilities” menu, use the Arrow keys to scroll to the “Test Prints” menu display and press the Enter key.
5. Use the Arrow keys to scroll to “Service Config.” And press the Enter key to print the Service Configuration Print.

How to use the Service Configuration Print

The Service Configuration Print is divided into 7 different areas where you can find information about troubleshooting the printer.

1. General Configuration – In this area you can find information regarding the general configuration of the printer, for example, the firmware revision, the amount of memory installed and capacity of the hard disk drive.
2. Printhead Info. – In this area you can find all the information about the printheads, for example, the part number, manufacture date, or the number of times a printhead has been inserted into the carriage. This information is useful for troubleshooting printhead problems and even knowing if the printheads have been used with non-HP ink cartridges.
3. Cartridge Info. – In this area you can find all the information regarding the cartridges, for example, the part number, date of manufacture and ink levels.
4. Operating Conditions – In this area you can find the operating conditions (temperature and humidity) the printer is working in.
5. Calibrations – In this area you can find information on certain calibrations that have been performed on the printer. It will tell you if a required calibration has been performed or not.
6. Maintenance – In this area you can find information regarding maintenance, for example, the number of times a printer has been powered on, carriage cycles, or the last system error that was triggered.
7. IIO Configuration - In this area you can find information on the configuration of the EIO card.